Implementation Specialist Senior RCM (Remote) at Experity

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X marks the spot!

Experity Earns 2022 Great Place to Work Certification™

Employees confirm positive workplace fostered by Experity, with over 90% of respondents saying they are proud to tell others that they work at the company.

We are the national leader in on-demand care solutions, and we take great pride to announce that Experity is now Certified™ by Great Place to Work® - the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver leading revenue, employee retention and increased innovation.

Experity is a fast-paced, high-growth company that considers its people to be its greatest strength, as they are the engine that powers the company's driving mission to improve urgent care and the patient experience. Experity works diligently to continue meeting the wants and needs of employees and fostering a positive, balanced workplace culture.

We are the country's largest electronic health records company for the urgent care market and provide an integrated operating system. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Experity's technology serves 5,700-plus clinics today across the US!

Great place to work article:

Benefits - We love all our X-tras! What's in it for you?

  • Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling
  • Career Development - Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals
  • Investing in You - We invest in our team members so they can reach their financial independence - Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
  • Team Building - We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
  • Benefits - And of course all of our wonderful benefits:
    • Medical, dental and vision
    • 401K (with company matching)
    • Paid time off and so much more!

Hybrid/remote workforce:

This positions is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Position details:

The Sr. Implementation Specialist is responsible for effectively working with key stakeholders within the company and customers while adapting quickly to change business priorities. The Sr. Implementation Specialist is responsible for managing, tracking and supporting a variety of projects simultaneously throughout all project phases of RCM implementations while guiding the team and being the system expert involved in outside projects. The Sr. Implementation Specialist works in conjunction with the Implementation PM as well as independently as the key stakeholder responsible for navigating our clients through a successful implementation process.


  • Assist in company wide initiatives as part of the team providing direction as it relates to Implementation and software set-up
  • Manage and field outside questions from key stakeholders within the company as it relates to RCM onboarding, process changes, and operations
  • Evaluate process, make process improvements, and update process changes in CRM and Project Playbook as they relate to the RCM Implementation Specialist role
  • Deliver accurate and timely project status updates throughout all project phases
  • Identify risk and actively pursue effective risk management strategies for our RCM clients
  • Actively manage project resources in terms of project deliverables and timeframes
  • Attend, participate in and facilitate project meetings - independently or in conjunction with Implementation Manager
  • Foster effective and positive business relationships with all parties throughout project phases
  • Document workflows and processes and update project status within Salesforce
  • Setup and coordinate activities relating to the implementation and training of the Experity Practice Management software and RCM Services engagement along with Post go-live support and monitoring
  • Manage the relationship with the client and all stakeholders during the onboarding process as it relates to RCM Operations
  • Collaborate with RCM Operations and Client Success Mangers throughout process to ensure alignment with client expectation and account management
  • Implement Practice Management software, Zirmed toolset and RCM Services workflows
  • Validate that standard best-practice system and workflow standards are implemented and visits are processing through the system
  • Process Expert on Experity's Revenue Cycle workflows
  • Assist Training with content development and delivery/Identifying, documenting and communicating best practices
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure resource availability and allocation

  • Develop a detailed project plan to track progress
  • Measure project performance using appropriate systems, tools and techniques
  • Other duties as assigned

Education and Experience:

  • Associates degree or equivalent combination of education and experience
  • Minimum of five years related experience with EMR implementation, clinic management or related fields
  • Proficient in Windows based applications, including Word, Excel, PowerPoint, Microsoft Office


  • Bachelor's degree
  • Experience working in Healthcare or Software Development
  • Medical billing knowledge is a bonus
  • Salesforce experience

Every team member exhibits our core values:

  • Team First
  • Lift Others Up
  • Share Openly
  • Set and Crush Goals
  • Delight the Client
More Information on Experity
Experity operates in the Healthtech industry. The company is located in Machesney Park, IL. Experity was founded in 2019. It has 501 total employees. To see all 6 open jobs at Experity, click here.
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