About GBG

GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers. Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust, so that they can transact quickly, safely and securely with their customers online. We have over 1,000 team members across 15 countries and work with over 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving.

About IDology (part of GBG Plc)

IDology is the trusted leader in digital identity verification and authentication. Since 2003, IDology has provided innovative identity solutions combined with fraud prevention tools for organizations operating in a digital environment. The IDology platform's real-time consortium network monitors and stops fraudulent activity while also driving revenue, decreasing costs, and meeting compliance regulations for companies across multiple industries.

IDology is now part of GBG, the global identity data intelligence specialist. With a rich heritage of more than 30 years, offices in 16 locations worldwide and more than 1,000 team members globally, GBG proudly stand as the global technology specialist in fraud, location and identity data intelligence.

The role

The Implementation Specialist is responsible for assisting new and existing customers with the implementation of IDology SaaS products, while promoting a positive customer experience. Accountability in this role is focused on the successful launch and "go-live" of customer implementations.

Someone in this role should possess a proactive mindset and is a trusted advisor who is responsible for guiding the customer through the process of software implementation. This position serves as liaison between IDology and the customer to promote customer success.

Works on multiple software consulting projects as assigned, focusing on the analysis of the customer's business goals, objectives and needs.

What you will do

• Analyze customers' business requirements and objectives; develops a plan to meet customers' business needs.
• Lead remote sessions with customers to configure, train, and test the software and the associated processes.
• Take on a consultative mindset and ensures solutions meet specifications and the customer specific operational workflows.
• Assess services related to the use of software applications such as business process review, planning sessions, setup and testing, readiness assessment, and data import/conversion based on customer's business and/or compliance needs.
• Support IDology Sales Team with training and/or other implementation-related requests, as needed.

Requirements

• Data analysis and reporting experience.
• Proficient in Microsoft Windows and Office
• Experience in a customer-facing role, preferably as a Client Support Specialist, Account Manager and/or Customer Success Manager.
• Software Implementation / Installation experience
• Moderate level of technical support experience
• Project Management experience
• Experience with analytical software tools such as Tableau

Benefits

We have the vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you're interested, please apply! We're looking to hire the best and most engaged people into our business, and we'll make an offer once we've found that person.

If you are hired, we will require you to attest to your COVID-19 vaccination status.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status, or disability. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.