Implementation Associate

| Atlanta, GA
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What We Do:

Florence (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 44 countries.

Florence was recognized as the 8th Best Small Workplace to Work in Atlanta in 2022 by the Atlanta Journal Constitution and also received the “New Ideas Award.” We were also honored as the Biggest Impact Company, a Top 10 Innovative Company in Georgia by the Technology Association of Georgia in 2021, and most recently No. 31 on the Fortune list of Best Small Workplaces 2021.

What you’ll bring to the team

At Florence we’re passionate about making it easy for our customers to contribute to research and find cures. As an Implementation Associate, you will help ensure our customers get up and running as efficiently as possible and create raving fans.

You will:

  • Partner with Implementation team members and customers to drive projects to completion
  • Manage tasks related to software configuration, training, and validation to match the customer’s unique workflows while ensuring compliance
  • Collaborate with Florence team members in Customer Success, Sales, Account Management, Development, and Product as needed for project deliverables
  • Drive user adoption and engagement to ensure long-term success
  • Search out opportunities to scale processes that will accommodate rapid growth of the team

An Ideal Candidate Is/Has:

  • Experienced in seeing a project through from start to completion
  • Committed to providing white glove service to our users
  • Able to analyze problems, find root causes and propose solutions
  • Comfortable learning new software on their own
  • Proficient in MS Excel, MS PowerPoint, and Adobe Acrobat
  • Well organized 
  • Detail oriented 
  • A team player able to interact with other departments
  • A holder of a Bachelor’s Degree

We’ll be extra excited if you have experience with:

  • Healthcare Technology/Software
  • Delivering or Developing Training
  • Project Management
  • Clinical Research/Clinical Trials

What’s in it for you?

  • Do well. We offer exceptional salary, fun remote activities, the PC setup of your choice and office space(remote currently due to COVID) in the heart of Atlanta, as well as medical and dental insurance. 
  • Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies
  • Enjoy. Our office is in Midtown, we are currently remote due to COVID 

Florence Healthcare supports workplace diversity and does not discriminate based on race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

 

 

More Information on Florence Healthcare
Florence Healthcare operates in the Healthtech industry. The company is located in Atlanta, GA. Florence Healthcare was founded in 2014. It has 242 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Open office floor plan. To see all 4 open jobs at Florence Healthcare, click here.
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