Helpdesk (Philadelphia, PA)

| Philadelphia, PA
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Location: Malvern, PA
Description: Our client is currently seeking a Helpdesk specialist.

  • Phone support (Leve1-2).
  • Must have CRM skills
Job Description

Provides Tier 1 & 1.5 production and non-production support of applications and databases for software.

Monitors production systems for alerts, outages and system issues.

Seeks continuous improvements for applications, processes, support methods and team effectiveness.

Executes technical procedures to resolve production & non-production issues.

Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.

Develops knowledge of enterprise Systems.

Demonstrates understanding and knowledge of client needs, concerns and challenges.

Updates production and non-production support documentation and adheres to ITIL practices

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
More Information on The Judge Group
The Judge Group operates in the Consulting industry. The company is located in Wayne, PA, Philadelphia, PA, Matawan, NJ, New York, NY, Waltham, MA, Providence, RI, Southfield, MI, Westerville, OH, Vienna, VA, Richmond, VA, Charlotte, NC, Atlanta, GA, Jacksonville, FL, Tampa, FL, Chicago, IL, St Louis, MO, Edina, MN, Kansas City, MO, Austin, TX, Dallas, TX, Bentonville, AR, Denver, CO, Phoenix, AZ, Irvine, CA, San Francisco, CA and Tacoma, WA. The Judge Group was founded in 1970. It has 1928 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Paid Holidays. To see all 338 open jobs at The Judge Group, click here.
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