Helpdesk Support Specialist

| Redmond
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About us:
Project Archer is an Augmented Reality studio based in the Seattle area. We are a team of engineers, designers, innovators and creators dedicated to paving the way for augmented reality applications in the retail space. Our focus is on functional use cases that merge diverse data streams and personalized information with specific physical locations to create productive and entertaining immersive real-world shopping experiences.
What you’ll do:
Project Archer is looking for an experienced Desktop Support Specialist who will report directly to our Director of IT. This highly customer-focused role includes assisting Project Archer employees with technical support of desktop computers, laptops, applications, mobile devices, and related technology. Other duties of this role also include setup of local and remote new hires including building user accounts, email accounts, all related system access and roles, imaging and deploying computers and supporting deployed systems.
This role requires independent analysis, strong communication, reliability, and excellent problem-solving skills. The ideal candidate must be comfortable with frequent unannounced requests and the ability to handle these requests in a friendly and timely manner. You will have success in this role if you are able to change gears quickly, balance numerous tasks in tandem and do so in a fast paced environment with little supervision.
Job Responsibilities:
- Performs a full range of computer administration functions with minimal direction and/or technical support following process, while helping develop expedient procedures and helping to continually improve IT.
- Install and configure system hardware, software, printers and verify network connectivity.
- Perform advanced troubleshooting and technical liaison functions.
- Design and implement troubleshooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures.
- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environments.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
Participate in meetings and projects as assigned.
- Provide technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
- Provide limited training to the end users for them to achieve minimal performance in computing.
Job Qualifications:
- Knowledge of PC and laptop hardware components (external and internal).
- Reliable /demonstrated written and verbal communication and customer service skills.
- Demonstrated ability to manage priorities and tasks assigned.
- 3+ years of experience installing, troubleshooting operating systems for PCs in addition to core productivity applications like Office365, multiple browsers, and other software
Experience using remote tools to support remote end - users and systems.
Bonus Points:
- Excellent analytical, troubleshooting and problem-solving skills.
Quick learner, can understand and apply existing and new technologies.
- Experience working in a team - oriented, collaborative environment.
- Experience writing documentation, both wiki “howto’s” and IT processes.
- Mac and PC administration experience in a managed -environment (Active Directory, Azure AD, Intune, Jamf, etc)
Archer Team Members:
Contribute in a respectful manner with empathy and emotional intelligence across the studio.
Can work collaboratively in a team as well as independently.
Are able to be self-directed in their work and learning.
Bring a growth mindset to the work they do.
What We Offer:
- A fast paced startup environment with unlimited potential for growth
- Unlimited PTO - We believe in work-life balance and want you to take the time you need.
- Generous Medical, Dental and Vision packages to choose from.
- 401K and Stock Options
- A dog friendly office with unlimited pup snuggles
- Career Development programs
- Monthly social events and team outings
And so much more..
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • Unity Game EngineFrameworks
    • Mix Reality Tool Kit Frameworks
    • CassandraDatabases
    • MySQLDatabases
    • AzureDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • FigmaManagement

An Insider's view of Project Archer

What's something quirky about your company?

Although Project Archer is not a game, our team is filled with successful people from the gaming industry. We are excited about the cutting edge technology we get to use every day to make a big impact in a new industry for most of us.


3D Art Lead

What projects are you most excited about?

I get to work on so many exciting and fun projects. Something I am most excited about is stylized character creation and animation. Working in a space where 3D art and technology intersect is helping my career flourish. There is so much to learn!


3D Artist

What makes someone successful on your team?

We're looking for individuals to contribute meaningfully to all aspects of the business to help us build value. You can't be afraid of wearing multiple hats!


Director of Engineering

How would you describe the company’s work-life balance?

The leadership team cares deeply for the teams work-life balance. They understand how important time for family, hobbies and things we are passionate about outside of work are. They not only encourage it, but support you and cheer you on.


Director of People

What are Project Archer Perks + Benefits

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
We love our Archer Dogs! We have a dog friendly office!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
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