Helpdesk Senior Manager at NTT DATA Services (Nashville, TN)

| Nashville, TN
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Req ID: 207006

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Manager to join our team in Nashville, Tennessee (US-TN), United States (US).

Leads a team responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes user needs and helpdesk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the highest service levels.

Basic Qualifications

8 years of experience in supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.

8 years of experience in administering policies and guidelines that directly affect team work activities.

8 years of experience supervising a team.

Leads a larger helpdesk team responsible for maintenance of complex hardware / software systems.
• Leads a team who support and maintain more complex computer and network systems.
• Establishes budget goals and objectives for assigned area.
• Communicates across functions and teams with various levels of leadership throughout the organization.
• Assists in defining standards, guidelines, best practices and metrics.
• Provides regular reporting of metrics including recommendations to improve performance.
• May manage both individual contributors and supervisor(s) within department.
• Monitors and assists leadership in the implementation of key initiatives that improve business processes and client service delivery

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For more information email [email protected]

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Nashville
Job Segment: Help Desk, Information Technology, Cloud, Consulting, Manager, Technology, Management
More Information on NTT DATA Services
NTT DATA Services operates in the Analytics industry. The company is located in Plano, TX. NTT DATA Services was founded in 2022. It has 24200 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 131 open jobs at NTT DATA Services, click here.
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