Customer Services and Information Technology Officer - Senior
Schedule: 5:30 PM - 5:30 AM (one day will be 8 hrs. in a two week period)
Week 1: Monday, Tuesday, Friday, Saturday, Sunday
Week 2: Wednesday, Thursday

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can't turn into opportunity. And our work depends on a Helpdesk-Desktop Support person joining our team to support Government activities at McLean, VA.

At GDIT, people are our differentiator. As a Helpdesk-Desktop Support person supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service. In this role, a typical day will include:

• Working with a dedicated, highly skilled team of professionals
• Resolving critical IT-related issues that negatively impact the mission
• Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
• Providing Help Desk and hands on Desktop support for hardware focused IT issues
• Collaborating with team members to identify process improvements
• Develops technical solutions for the management of networks, software, hardware, configurations, and architectures. Provides interpretation to systems matters that are moderately complex in nature.
• Provides troubleshooting support for system hardware and software issues that are highly complex in scope.
• Trains end users on the proper use of hardware and software. May train large groups of end users.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.
• Leads data/media recoverability by following a schedule of system backups and database archive operations.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Ensures that performance and security of computers meet the needs of network users. Uses extensive independent judgement and is unsupervised.
• Recognized subject matter expert in job area typically through advanced education and work experience. Manages large projects with limited oversight from manager.
• Evaluates and assesses existing systems and plans long-term strategies.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader. (Not a people manager)

REQUIRED QUALIFICATIONS:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 8 years related experience.
• Technical Skills: Helpdesk-Desktop support experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
• Strong customer service skills
• Provide customer support service requiring broad technical troubleshooting skills supporting MS Office Suite of tools.
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Update and communicate with users about problem progress.
• Monitor events and perform corrective actions according to documentation.
• Security Clearance Level: Top Secret/SCI with Polygraph

DESIRED QUALIFICATIONS

• Incident Management, Escalation Management
• Preferred Qualifications (Optional): Knowledge of VEGAS, Nagios and HP Openview

WHAT GDIT CAN OFFER YOU:

• Full-flex work week
• 401K with company match
• Internal mobility team dedicated to helping you own your career
• Collaborative teams of highly motivated critical thinkers and innovators
• Ability to make a real impact on the world around you

Not sure this job's the one for you? Check out our other openings at gdit.com/careers.

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