Help Desk Specialist
As a Help Desk Specialist, you will coordinate, diagnose, and troubleshoot incoming colleague service tickets and provide support services to colleagues with technical problems and information technology issues involving desktop, laptop, or network services.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Responsibilities
- Serves as the first point of contact for colleagues seeking technical assistance.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Determines the best solution based on the issue and details provided by colleagues.
- Walks colleagues through the problem-solving process.
- Directs unresolved issues to the next level of support.
- Provides accurate information on IT products or services.
- Records events and problems and their resolution in logs.
- Provides colleagues with status updates and information.
- Identifies and suggests possible improvements on procedures.
- Supports and maintains effective relationships with colleagues.
- Develops, documents, and implements standard operating procedures and service guidelines relating to IT support.
- Communicates with organization for system-wide issues.
- Other duties as assigned.
Qualifications
- 3+ years' experience as a Help Desk Specialist
- Bachelor's degree in Computer Science, Information Services or related field
- Experience with Mac support, Windows PC support, Windows server, Jira, ServiceNow, SQL Server preferred
- Knowledge of Risk Management Information Systems (RMIS) a plus
- Experience working in NIST compliant environments a plus
Who We Are
Origami Risk is a leading provider of integrated SaaS solutions for risk management, insurance, safety, and compliance. We've designed our single-platform, cloud-based software to be easily configurable to meet the needs of insured corporate and public entities, brokers and risk consultants, insurers and MGAs, third party claims administrators (TPAs), risk pools, and more. To fulfill our singular focus of helping our clients achieve their business objectives, our software is supported by a best-in-class service team of experienced risk, insurance, and safety professionals who have an ideal balance of industry knowledge and technological expertise.
Since its founding in 2009, Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the "Best Places to Work" and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).