Are you looking to continue your career in the insurance agency? Dahl Consulting is currently partnering with a leading company in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Help Desk Level IV for a contract-to-hire position! Interested? Get more details below!

Help Desk Level IV Main Responsibilities:

• Troubleshoots problems and provides or obtains a timely resolution
• Answers calls related to PC and host applications, hardware capabilities and connectivity problems
• Develops and maintains effective partnerships across the organization and can influence management, peers, and customers through an inclusive style and recognition of their abilities and knowledge
• Balance individual and team responsibilities
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Practices good listening techniques
• Maintains a positive attitude
• Takes ownership for situations
• Demonstrates an attitude of cooperation and attention to customer needs and skill level through superior telephone skills
• Calms frustrated callers and is recognized by customers as helpful
• Recognizes the importance of timely and accurate responses and be aware of development schedules and releases that impact the customer

Help Desk Level IV Key Qualifications:

• Understands established service level agreements, and effectively works to meet or exceed those standards
• Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone and Android support, general hardware/software issues
• concise business communication appropriate for the audience

Take the first step on your new career path! To submit yourself for consideration this role, simply click the apply button and complete our mobile-friendly online application. Once we' ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225, or start an online chat with us.

Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other or other applicable legally protected characteristics.

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