Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Learn how we are building one of the fastest-growing ecommerce companies in history: www.wearespreetail.com.

We are seeking a Help Desk Engineer who is looking to get their foot in the door with IT, sharpen your skill set, and grow within the company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.

How you will achieve success:

• Educate and equip Spreetailers with everything they need to communicate with each other 100%. Including location-to-location communications as well as in-office communications. 
• Ensure Spreetailers have exactly what they need at all times from a technology perspective. 
• Ensure that the IT Team is delivering a near-perfect product to all of Spreetail by responding to HelpDesk and In-Person requests as quickly as possible. 
• Assist Spreetailers with Operating System issues, including IOS and Windows 10. 
• Equip Spreetailers with the technology to do their job, which will include Operating System Imaging and Deployment Technologies. 

What experiences will help you in this role:

• Strong customer service skills, including strong emotional intelligence; the ability to empathize with end-users. 
• A strong desire to learn and understand existing technology and processes. 
• High school Diploma and experience with some type of technology-based learning; Mentorship, College, Trade School, Certifications. Bachelor's degree is not a requirement.
• Knowledge of Audio/Visual Technologies; Skype For Business and/or Logitech preferred, O365 in the cloud and locally installed would be great, and Security best practices and technologies.
• 2-4 years of experience in a customer service-related role; technology preferred.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all of the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

Not the role for you? Check out additional opportunities to join our team here and sign up for our Talent Community Newsletter for exclusive insights into future openings. 

What you can expect from us:

•The flexibility to take care of yourself. We offer a hybrid work environment for team members working from our offices, and fully remote opportunities for our Software & Tech teams to focus on results then take time off when needed. Salaried Spreetailers enjoy untracked PTO and hourly team members earn 20 PTO days per year.

•We invest in your growth. Our in-house Talent Development team will fuel the impact you can make in your career through leadership development workshops and one-on-one coaching. 

•We believe in celebrating your accomplishments. Each year is a new milestone with perks such as a home-owner bonus, tropical sabbatical trips, and all the unique Spreetail swag you can imagine. 

•We’ll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off.

•The opportunity to revolutionize your community. We encourage team members to take paid time off for volunteer opportunities throughout the year and we’ll match your donation dollar for dollar to the nonprofits you support. 

Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more here.

Equal Opportunity Employer

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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