Healthcare Navigator

Employer Provided Salary: $49,600-$62,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 5:10 p.m. (CST) on Tuesday, February 21, 2023
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About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.


What you will do

As a Healthcare Navigator, you will have front-line access to ensuring a best-in-class concierge experience for our patients. You will be responsible for handling patient requests through our patient facing app, e-mail, and phone. You’ll be expected to complete tasks efficiently and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by navigating them through the complexities of healthcare and exceeding expectations by going above and beyond during every patient interaction. You will be researching and connecting them with high-quality, in-network specialists, coordinating their appointments, requesting and releasing medical records, answering questions about their benefits and insurance plans, and resolving billing issues. As a Healthcare Navigator, you will be working closely with our medical providers and Virtual Navigators and report into the Manager, Healthcare Navigation.


This is a full time, fully remote position which requires flexibility in working hours. The shifts vary within the windows of 8am-6pm EST, Monday through Friday. In the future, team coverage will be expanded to cover additional evening hours and weekends and the Healthcare Navigator may be expected to assist with shift coverage during this time.

What success looks like

  • Efficiently responding to incoming insurance navigation inquiries on a day to day basis with a commitment to hospitality, patient-centeredness, and excellence
  • Communicating with patients and third parties in adherence with Eden Health’s customer service standards and style guide and using clear, concise, and professional language 
  • Engaging with insurance companies and external provider offices and billing teams to fulfill our patients’ requests 
  • Accurately documenting details of calls and steps taken to complete tasks 
  • Providing timely communication and updates to patients 
  • Proactively answering patients’ questions and providing information before they ask for it 
  • Collaborating with other team members (including other Healthcare Navigators, Clinicians and Leaders) when assistance or expertise is needed
  • Identifying opportunities for improving our workflows and resources 
  • Escalating immediately any cases with any patient dissatisfaction or complaint to relevant team members to ensure the continuous improvement of the patient experience
  • Driving consistency and alignment in processes and workflow across your teammates
  • Mentoring and coaching new team members as the team grows
  • Celebrating insurance navigation success stories and learning from patient feedback, thinking about each patient interaction as an opportunity for continuous improvement
  • Opportunity for future cross-training on front line app support as part of our holistic team approach

What you will bring

  • 2+ years of experience in a Customer Service role 
  • 2+ years of experience in a Healthcare or Healthcare related field (direct interaction with insurance and/or billing departments a plus)
  • Ability to work within the hours of 8am-6pm EST with the possibility of future additional evening coverage and weekend coverage
  • An obsession with delivering the highest quality customer experience and going above and beyond for customers 
  • An interest in using technology to deliver tech enabled insurance navigation 
  • Excellent verbal and written communication skills 
  • A positive, professional, and empathetic tone with patients
  • The desire to be part of a fast-moving startup
  • Humor, humility and openness to being profusely appreciated as a hero by our patients
  • Ability to adapt to new information quickly
  • Ability to understand (or willingness to learn) healthcare and insurance information and jargon 
  • Comfortable working independently and being part of a remote, distributed team
  • Fluent Spanish speaker/writer preferred

Why Eden Health

  • Remote first company and culture 
  • Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers
  • Featured in Built In’s 2023 100 Best Hybrid Places to Work

The base salary range for this role is $49,600 to $62,000 and is determined based on experience, geography, and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt, with overtime pay eligibility.


While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this, we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs.


Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • TypeScriptLanguages
    • ReactLibraries
    • ClojureFrameworks

An Insider's view of Eden Health

How would you describe the company’s work-life balance?

Eden Health allows me to work as much as I want while I take care of the many aspects of my personal life, which includes my health, family, and leisure. The providers work different types of shifts, which enables me to take care of my children before or after work. I can be a provider and a mom at the same time, which is awesome!

Michelle

Virtual GCN, FNP

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How has your career grown since starting at the company?

I started at Eden Health as an Administrative Assistant. I started spending more time in our clinics and found a passion for working directly with our patients and supporting our providers, which led to my next role as a Clinical Associate. From there, I became a manager of our Navigation team and am now a Service and Quality Operations Manager.

Alexa

Operations Manager, Service and Quality

What are some social events your company does?

At Eden, we host company-wide happy hours, lunch & learns, and group coffee chats to keep us all connected in a remote environment.

Jasmine

People Operations Coordinator

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission and equity compensation packages
-Great benefits including medical, dental and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
We use Guideline to administer our 401K
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored happy hours
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

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