Health Coach Supervisor at Twin Health

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Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Early trials demonstrate that over 90% of patients achieve type 2 diabetes reversal and 93% eliminate all diabetes medication including insulin.

Working here 

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create value for our customers and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. In October 2021, Twin Health announced its Series C funding round of $155M, led by ICONIQ Growth, enabling us to scale services in the U.S. and globally, helping to solve the global chronic metabolic disease health crisis. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

Join us in a dual servant leadership and critical member-facing role, overseeing a pod of health coaches while also inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Health Coach Supervisor at Twin, you make a difference in people's lives by providing leadership, guidance, support, education, and encouragement to both the team of health coaches that you lead and the members that you directly manage. Creating a sense of shared purpose, you empower your team and their members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. 

This job is a great fit for you if you are an experienced coach and people leader who thrives on motivating others to deliver on their goals and enjoy mentoring teams towards successful delivery. You model good, high performance behavior and lead by example. You naturally help people take on difficult things in their lives, recognize that it is hard to change habits, and are skilled in using and teaching behavioral tools that help activate people to make positive changes; you are quick to adopt new apps, use data to make decisions and enjoy integrating the latest medical science and technology in your coaching practices; and you would  thrive on working with a talented care team, including leaning on nurses, nurse practitioners, and physicians assistants along with the Twin Health app to direct your guidance to our members.

As a Twin Health Coach Supervisor, you will be the most frequent contact with a set of members and so play an essential role in transforming their lives; and you will supervise a set of health coaches ensuring their growth, engagement and top performance in service of our members.

Responsibilities 

Impact Leadership

  • Set expectations with and manage performance of direct reports through daily checks on and analysis of member data, reports and Twin insights 
  • Own results by taking personal responsibility for direct report performance
  • Create an environment that encourages and rewards individual initiative and outcomes

Relationship Leadership

  • Develop talent using clear, constructive and motivational feedback
  • Actively seek out opportunities and stretch assignments aligned with individual goals and business needs.
  • Help others identify growth opportunities and improve performance while considering longer-term talent needs 
  • Involve others in decisions that affect them 

Thought Leadership

  • Listen to members and coaches on an ongoing basis to ensure deep understanding of the current state of work and to situate leadership in these insights
  • Use data to strategically tell a story and inform plans
  • Seek to uncover underlying root causes when investigating a situating, weighing costs-benefit of solutions

Personal Leadership

  • Adapt behavior in response to feedback and experience
  • Acknowledge areas of strength and development opportunities, taking action to improve and develop new skills
  • Champion change by pioneering new ideas, actively facilitating their implementation, challenging the status quo where appropriate

Member Management

  • Prioritize and manage individual members along the Twin journey to reversal and self-care management
  • Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
  • Engage and activate members to set goals, manage their care, and stay motivated on their journey to self efficacy
  • Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
  • Conduct detailed daily monitoring and management of assigned members to ensure full compliance with the Twin program
  • Review member health data and reports daily to ensure accuracy, completeness and program adherence
  • Provide feedback to members on daily metrics including weight, continuous blood glucose monitoring, blood pressure, sleep, breathing, movement, adherence to dietary and supplements and satisfaction with the program
  • Strictly adhere to Standard Operating Procedures for member management and escalations
  • Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
  • Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal.
  • Organize and maintain participant’s records in a secure compliant fashion

Minimum Qualifications

  • 5-7 years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, fitness coaching, life coaching, or similar
  • 2-5 years of experience in formalized leadership and people management roles required
  • Experience in Diabetes management and knowledge in nutrition is required; Certified Nutrition Specialist (CNS) or Certified Diabetes Care and Education Specialist (CDCES) preferred but not required. 
  • Demonstrated success in mentoring and motivating teams in a clinical or health setting
  • Skilled in motivational interviewing and driving behavior change
  • Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
  • Comfort with ambiguity and change
  • Commitment to advancing individual health and wellness
  • Determination in following through on commitments and driving business value 
  • Positive, optimistic attitude that inspires clients and fellow team members
  • Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
  • Professional telephone and video skills 
  • Self-motivated and results-focused 
  • Client service excellence
  • Quick learner who integrates new knowledge
  • Organized and detail-oriented 
  • Ability to handle competing demands with diplomacy and enthusiasm
  • Ability to work collaboratively with clinical infrastructure and hierarchies
  • Excellent time management and ability to prioritize work assignments
  • Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Preferred Qualifications

  • 2-5 years of experience in general and operational management to include overseeing budget, HR, operations, performance, and development
  • Experience in a high-growth, or other quickly changing environment

Benefits

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

  • A competitive compensation package in line with leading technology companies
  • A remote and accomplished global team
  • Opportunity for equity participation 
  • Unlimited vacation with manager approval
  • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
  • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
  • 401k retirement savings plan
  • Free membership with One Medical, Carrot Fertility, Aaptiv, Headspace and other perks in line with our focus on employee wellbeing
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FlaskFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • Scikit-LearnFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • TableauAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

An Insider's view of Twin Health

How does your team reward individual success?

Every month, team mates call out an individual for outstanding performance and help that an individual did going above and beyond one's regular work. This is recognized by the Management as well through a shout out in all hands and a reward.

Venu

Senior Software Engineer

What's the biggest problem your team is solving?

Here at Twin we all are giving our best to make people’s life better and healthier. Not just Diabetes, we are focusing on tackling all kinds of Chronic diseases which could not be cured previously.

We are one of a kind. I am proud to be a part of this team who is working to change lives for the better.

Satyam

Senior Full Stack Engineer

How has your career grown since starting at the company?

I started as a front-end engineer at Twin Health. Ever since I started, I was given many opportunities to explore new technologies including learning and working on the backend; I also improved my planning and communication skills. Twin leadership values individual growth so there are many opportunities that help individuals achieve that.

Samuel

Front End Engineer

What unique initiatives do you have that encourage innovation?

Twin has a unique culture of innovation based on the interdisciplinary collaborations across our engineers, scientists, and medical doctors. We have 5 patents pending for our innovations, which are not only technical advances but medical breakthroughs that make a difference in the health of our members everyday.

Terry

CTO

How would you describe the company’s work-life balance?

Our focus as a product and engineering organization is to make our members happy & healthy for life. The same applies to being an employee. We never compromise on making employees happy & healthy.

Kyle

iOS Engineer

What are Twin Health Perks + Benefits

Twin Health Benefits Overview

- Unlimited PTO (subject to advanced approval)
- In addition, Twin U.S observes the following eight paid holidays:
  * New Year’s Day
  * Memorial Day
  * Independence Day
  * Labor Day
  * Thanksgiving Day
  * Day After Thanksgiving
  * Christmas Eve
  * Christmas Day
- Reimbursement for standard work equipment, including Macbook Pro, monitor, dock, mouse, keyboard, etc.
- $50 per month Internet service reimbursement as a Work From Home benefit
- Gold level PPO plan for all health benefits through Blue Shield of CA
- 401K is offered through Human Interest, an online 401K broker which offers a wide array of investment options and complete online management for contributions and investments
- FSA plans for dependent and health care

Culture
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within

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