Head of Service Operations, CNS GBC MS NAM at Nokia (Dallas, TX)

| Dallas-Fort Worth, TX
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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Cloud and Network Services

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia's enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

Supports Market Services Head in Managing Entire Service Operations and Operational Quality
  1. Support Market Leader in crisis and conflict issues management
  2. Drives Market Revenue Forecast and SM Assurance working with BGDM, LDO, and GBC Operations Teams
  3. Provides Cost and Progress Management for Market Service and Care Project deliveries
  4. Provides Headcount Forecast and manages Market RRs with Market Teams
  5. Drives Market Transformation Programs (HDCT, remotization, cost savings, 3rd Party improvements, etc)
  6. Creates and Manages Market Operational KPIs, developing improvement strategies for continuous improvement
  7. HR Interlock and restructuring SPOC
  8. Interface w/Market PMO for implementation and improvement of Global Methodology and Programs
  9. Provides Monthly and Quarterly Business Reporting to Market Leadership and BU
  10. Provides 3rd Party Management for Market centric 3rd Party Suppliers
  11. Provides relevant data analytics on Service Performance to Market Services Head for discussion and decision making
  12. Ensures Close alignment with LDO Head, CARE HEAD, and BGDM for leveraging improvements to delivery model
  13. Support GSD / GCD Market Initiatives for Scaling Functions
  14. Works with LDO and CARE Head to manage 3rd Party Procurement Spend
  15. Provides Leadership and Management of cost control for Pre-Sales and Innovation Spend
  16. Provides business management guidance with Finance for Cost Center Controls, SPC Rate Development, and FPO Monitoring

Your skills and experience

Significant experience in Customer Relationship Management (high-level skills, knowledge and attributes in negotiation, conflict management, and communications).

Has effectively managed customer interactions with Senior Management, Project Leadership and project team members, and

7-10 years proven record of industry-related successful complex project and program implementation, demonstrating capability in cross-functional management, and/or

Experience in Commercial Management in relation to Contract and Financial PM, and

Proven knowledge of and strong understanding of Project and Program Management parlance, tools and methodologies.

Experience and knowledge of the Nokia product and services portfolio

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
More Information on Nokia
Nokia operates in the Software industry. It has 132624 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 21 open jobs at Nokia, click here.
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