About the Role

We are looking for a Head of Professional Services who will be responsible for driving successful & consultative service engagements with our customers. This role will be responsible for managing our Professional Services team to ensure we are optimizing our document creation and conversion services efforts. The Director of Professional Services will partner cross-functionally to support customer engagement efforts and will liaise frequently with the Sales & Customer Success teams.

What You'll Be Doing

• Lead and manage the entire Professional Services team
• Ensure timely and high-quality services that meet customer requirements, accelerate time to first value and drive measurable business impact
• Communicate with stakeholders in our largest customers, handle escalations and navigate challenging situations with positive and balanced results
• Ensure that the Professional Services team is fully enabled and leverages all team and service capabilities on customer jobs
• Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Maximize services revenue and ensure high utilization rates
• Continuously improve and enhance the services methodologies to drive efficiency and consistency
• Recruit and develop a high-performing Professional Services team, developing career paths for team members that allow for growth and development within the Professional Services team 
• Work collaboratively with and influence other departments, especially Product, Sales and Customer Success, to promote customer satisfaction and achieve business unit and company goals
• Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Professional Services team

Qualifications

• Proven leadership with 5+ years of experience managing professional services teams in enterprise SaaS companies
• Significant experience in driving successful consultative engagements at enterprise customers across different industries
• A history of being a top-performer with demonstrable past success achieving relevant targets and KPIs
• Proven experience in designing and implementing initiatives and infrastructure to scale top- performing professional services teams
• Experience in recruiting, motivating and retaining top talent
• Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ