JPMorgan Chase
Hybrid

Head of CIB Production Management AI Ops - Executive Director

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Job Description The Role
The Head of CIB Production Management AI Ops is expected to be a transformative leader with a track record of implementing AI/ML, ChatOps and/or AIOps solutions. The candidate will bring innovative, industry-disrupting products to market through collaborative work in Product Management. The candidate will build a strategy and solutions to foster the AI transformation, innovating the firm's technology operations. An ideal candidate has a vision for the future pivoting from reactive to proactive applications support along with skills uplift of the organization. The candidate must be able to partner and influence across all levels of the organization and have the technical capability to define, develop and implement strategic AI/ML solutions that drive the next paradigm shift in technology operations.
This position is global in reach, working with teams across the world to ensure consistent AI/ML solutions and practices. Successful candidates will demonstrate technical acumen across a broad range of technologies and have the proven ability to adapt to an ever-changing environment.
Role Requirements and Expectations

  • Ability and relevant experience with AI Prediction, NLP (Natural Language Processing) and/or ChatOps solutions.
  • Experience with data science information collection across applications (metrics, SLOs) and infrastructure (network, OS, database, MQ, etc.).
  • Hands-on leader who can drive change and influence CIB and Global Technology to embrace and adopt modern production support toolsets and technologies, pivoting to proactive AI/ML solutions.
  • Ability and relevant experience working with cross line of business teams, service providers and partner organizations to ensure consistent AI Ops strategy while achieving business goals.
  • Domain knowledge and experience supporting production applications to help build rapport and understand the needs and challenges of front line support teams.
  • Ability to partner with and influence firm-wide AI/ML and AIOps teams in defining non-functional application supportability standards


Qualifications

  • Deep technical knowledge and experience in designing and implementing AI/ML solutions
  • Strong background with programming languages JavaScript, Python, etc.
  • Understanding of application support requirements and solutions (monitoring, incident resolution, capacity management, etc.)
  • Ability to influence across organizations, drive change and gain agreement to implement strategic standards
  • Proven leadership skills with drive for continuous improvement
  • Exceptional interpersonal, relationship and negotiating skills
  • Strong communication skills, verbal and written (and ability to communicate clearly and at right level of detail)


About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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