What You'll Do:

• Configure and install hardware, software and drivers
• Maintain and repair technological equipment (e.g. tablet or small form factor PCs) or peripheral devices
• Troubleshoot LAN/WAN and other networks for connectivity, managing components (managed gateways, cellular modems, switches, routers, etc.)
• Perform software upgrades as requested, managing both business standard and proprietary software
• Address/resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; Complete follow-up and follow-through on all tickets
• Contribute to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures
• Identifies, evaluates, promotes, and implements customer support best practices

What You Have:

• High School Diploma or equivalent
• At least 1+ years client facing technical support
• Experience with troubleshooting methodologies and quality testing
• Prior help desk experience required
• Thorough knowledge of Windows PC environments and associated components
• Working knowledge of LAN/WAN networks
• Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
• Ability to read, write, speak, and understand the English language in a business environment.
• Comfortable with working autonomously and self-motivating

Preferred Qualifications:

• Relevant certifications (e.g. CompTIA A+) will be an advantage