GSOC Trainer at Overhaul

| Austin, TX
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Who We Are

Overhaul is looking for energetic, analytical, and quality-focused team members to join their GSOC Monitoring and 24/7 Customer Support Team as a Trainer.  Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision. 

The Role

The GSOC Trainer is responsible for administering the processes and practices which support the training program. The Trainer will work on all Fusion Hub training material with some data analytics and report creating.  Additionally, the Trainer will work in close collaboration with Fusion Hub Tech Specialists, GSOC Manager, Document Control Specialist, and Fusion Hub Director on quality assurance with a key-focus on documentation, accuracy, quality, and integrity. This role may also support business functions outside the Fusion Hub.

Duties include, but are not limited to:

  • Manage training processes thru electronic systems and/ or paper base systems. Distribute approved training to appropriate personnel, and track receipt of documentation.
  • Maintaining lists and postings required for both electronic and hard copy; maintain specific databases in Document Control Department and training records.
  • Perform data entry and management in systems (Document Compliance and Process Compliance) and maintain the print/soft copies for all documents.
  • Collaborate with teams to complete, maintain an up-to-date Document Control Systems.
  • Store, archive, and retrieve the version documents such as certificate of analysis of materials and products, specifications, methods, protocols, and report files.
  • Prepare and distribute training, methods and protocols, and other controlled documents.
  • Organize and maintain the work area and keep up-to-date files


  • Excellent communication skills
  • Positive and flexible attitude
  • Genuine commitment to excellent customer experience
  • Excitement around working with an innovative and collaborative team
  • Strong Microsoft Office skills (Excel, Word, PPT, OneNote, with an emphasis on Excel)
  • Ability to create and maintain flowcharts


  • Experience in office management, document creation, report writing, and data analytics
  • Experience in a SaaS field
  • Experience in supply chain or related role
  • Multi-lingual with an emphasis on Spanish

Perks and Benefits

  • Top employee health and well-being benefits
  • 401(k) Matching
  • Caregiver/adoption/family leave
  • Employee Assistance Program
  • Self paced Development & Training program
  • Rotating company ‘Perks at Work’ program
  • Two weeks off per annual calendar year
  • Business casual dress

Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

Diversity and Inclusivity Statement 

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.”  All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply! 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • HotjarAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

What are Overhaul Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
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