Growth Operations Associate at Favor

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As a Growth Operations Associate you’ll be diving deep into our pay and productivity metrics to help make sure that every time a Runner logs into Favor they’re having a best-in-class experience. We’re looking for someone willing to track our internal data and maintain a focused lens on the competitive landscape from both an hourly and per-delivery perspective. As part of the Market Balance team you’ll be working cross-functionally with Marketing, Product, and more to report back on how we can best structure our platform with regards to pay.

Responsibilities:

  • Manage ongoing pay metrics reporting, both internally and externally
  • Conduct Market Research into pay structures across the on-demand and delivery industries
  • Regularly conduct on-the ground reporting in the form of testing both our and our competitor’s platforms
  • Partner with our Marketing team to ensure our bonuses and incentives are attainable and lucrative to the relevant Runner Pools
  • Work with Market Ops and Product Research to design and maintain Runner Profiles

Skills & Qualifications:

  • 2+ years of analytics experience
  • Strong written and verbal communications along with data visualization ability
  • Willingness to work “in the field” to experientially understand Runner behavior
  • Excellent communication and presentation skills with an ability to explain your work

Ideal Candidates:

  • Have prior on-demand marketplace experience

Life at Favor:

  • Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! 
  • Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
  • Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
  • Community -- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • AbstractDesign
    • FigmaDesign
    • MiroDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I can't remember a time during my two years at Favor so far that someone has ever asked me to do anything without getting my input and thoughts on it. I have had so many opportunities to help grow and shape our digital products and business at Favor, and I think that's very unique.

Neha Thakore

Software Engineer II

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Director, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Sr. Director, Integrated Marketing

What are Favor Perks + Benefits

Favor Benefits Overview

Favor Benefit Offerings:
-Medical PPO
-Medical HDHP
-Health Savings Account ($600 annual contributions directly from Favor!)
-Medical Flexible Spending Account
-Dental
-Vision
-Short Term & Long Term Disability
-Basic Life Insurance & AD&D
-Voluntary Term Life
-Cancer Supplemental
-Partner Guidance
-Dependent Daycare Savings
-Roth, Pre-Tax & After Tax 401(k) (1.6 match from Favor up to 2.5% of salary)
-Commuter Expense Reimbursement ($150 per month)
-Unlimited PTO
-Partner Stock Plan
-H-E-B VPP & Perkspot Discounts

Partner Stock Plan:
H-E-B has recently included Favor in this program! In short, this is essentially an internal equity program where the company grants dividends based on company performance. Generally about 3% of an employees salary per year. Employees become eligible for the Partner Stock Plan after one year of employment.

H-E-B VPP & PerkSpot:
Favor team members are eligible day one of employment to receive H-E-B Valued Partner Perks discounts! You can use your card at any H-E-B, H-E-B Plus!, Central Market, Mi Tienda, or Joe V's store to receive 10% off own brand items. Also, Favor team members now have access to Perkspot, a team member discount program! You can find discounts on a wide variety of categories on a national and local level. You can find discounts on all types of things. Honestly, it would be easier to list the discounts that aren't offered!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Our diversity in hiring efforts focus on hiring candidates using a process that is free from biases for or against any individual or group of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Partner Guidance is a FREE benefit ALL Favor team members (medical-enrolled or not) and family members living in their household can use for help with any of life's concerns.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Favor allows all team members the choice to work remotely.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Favor provides food trucks to all team members on Tuesdays at our office at ETH.
Happy Hours
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Learning Labs are a diverse set of skill building classes and workshops centered around personal and professional development.
Cross functional training encouraged
Promote from within
Mentorship program
To put it simply, the Favor Intern(al)ship program allows team members to develop new skill sets and interact with other teams.
Online course subscriptions available

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