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GENERAL FUNCTION:

Under general supervision, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing high dollar, time sensitive, wire transfer activity via the Fedwire and CHIPS networks; as well as real-time payments via The Clearing House's Real-Time Payments network.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Processes international and domestic inbound/outbound wire payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PIN #s and payment special instructions.
• Process domestic inbound/outbound real-time payments and troubleshoot exceptions and client inquiries.
• Troubleshoot file/batch exceptions that result from customer driven electronic transmission failures via direct customer or internal sales relationship manager consult; execute systemic clearance or deletion activities based on research and follow up.
• Effectively route international USD wire payments as instructed by client to third party international clearing banks.
• Provides incoming call support and service for commercial based clients in need of high value based wire payment transaction processing.
• Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances.
• Execute on governmental mandated payment remittances in accordance with specific federal regulations.
• Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, FFIEC, etc).
• Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.
• Initiates wire payment related research requests via centralized problem resolution tracking system.
• Handles any routine inquires and confirmations for internal sales support and/or external direct support.
• Utilizes multiple servicing systems for research and processing.
• Processes all daily work according to department procedures and bank policies.
• Ensures that all inbound call support meets departmental service levels (i.e. abandon rates).
• Performs outbound wire payment transfer callback verification based on risk, regulatory and customer specific instructions.
• Escalates large dollar/high value customer specific system and servicing issues as appropriate.
• Demonstrate the ability to work efficiently with a low margin of error.
• Collaborates proactively/effectively with team to achieve shared goals.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School diploma or its equivalent.
• Minimum 1 year prior banking experience, preferably in Global Payments.
• PC skills including familiarity with Windows, Microsoft Word, and Excel.
• HIGH RISK AREA. Requires annual background and credit check.
• Excellent organizational skills.
• Ability to function in a fast paced environment.
• Must have very good mathematical skills.
• Strong written and verbal communication skills.
• Multi-task oriented.
• Ability to handle highly sensitive customer issues.
• Proficiency with 10-key required.
• Ability to research, recognize and solve problems.
• Ability to handle fluctuating volumes.
• Commitment to teamwork.

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Global Payments Specialist I - Wire

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.