Global Hard Services Lead- Virtual

| Seattle, WA
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Role Purpose:

The Global Hard Services Lead is responsible for ensuring a high level of client satisfaction within their areas of responsibility e.g. Mechanical, Electrical, Critical Environment Management, Fire Life Safety, Asset Life Cycle management etc. globally. Delivering and supporting key program and initiatives as well as ensuring business as usual consistency in processes and operational delivery . The role takes ownership for and supports improvement in operational delivery activities to meet contractual obligations with respect to the global property portfolio of the Client now and for the future.

What this job involves:

  • Guide the IFM team including RFM, SFM and FM's through the IFM program requirements of local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
  • Support relationships within the clients teams to address operational challenges head on championing compliance, consistency and continuous improvement within the IFM programs under their Ownership and responsibility
  • Support and collaborate with all internal and external stakeholders as needed - including TM, FM, Space and Occupancy team, IT, Security, EHS and all strategic partners.
  • Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services.
  • Be a key player supporting the achievement of the agreed IFM financial targets for their areas of IFM Program responsibility
  • Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to raise the bar and continuously improve the IFM Service Delivery.
  • Ensure the IFM programs under their Ownership and responsibility are delivered in adherence to the contract.
  • Support the Delivery of services in line with key performance indicators, service levels and client Program Delivery methodology.
  • Support IFM Management and ensure the quality, consistency and compliance of IFM program delivery on the Client Account.
  • Ensure all standard operating procedures, processes and Program methodology are adhered too and are fit for purpose for their area of Ownership and Responsibility.
  • Support the Delivery of all regional initiatives and programs as directed
  • Follow reporting, standard operating procedures, systems, Program methodology and HR practices in line with the regional consistent approach
  • Support the delivery of all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
  • Follow required emergency prevention and operational controls
  • Report all accidents, occupational illnesses and emergencies

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to have:

  • Experience in a similar role
  • Consider yourself a Subject Matter Expert (SME) in Hard Services
  • Focus in Integrated Facilities Management - Hard Services Bias - supporting Client operations.
  • Tertiary qualifications in Facilities Management / Engineering will be advantageous
  • Experience in Owning, managing and supporting Facilities Management across multiple locations and Countries
  • Experience in handling client and/or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
  • Leadership - Ability and Experience in leading a high performing team (in-location and virtual)
  • Demonstrated experience in balancing the interests of the client with those of the Firm
  • Experience in translating client needs
  • Technical Competence
  • Understanding of Technical Processes and impact on delivery services (SOW)
  • Understanding and experience successfully delivering IFM Programs
  • The management of schedules, budgets, contracts, invoices, processes
  • 3rd level qualification In Engineering or the similar technical qualification
  • 8yrs plus experience in a Senior Level IFM Leadership or Technical Leadership role
  • Quest for Excellence
  • Through continuous improvement
  • Performance Management
  • Problem Solving & Strategic Thinking
  • Ability to connect technical matters with monetary and business
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using an objective approach
  • Demonstrate an ability to look at long term solutions
  • Project, Program Management & Organizational Skills
  • Planning & organizational skills to prioritize work and meet tight deadlines
  • Demonstrated client relationship skills
  • Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
  • Self-motivated and confident, Gravitas
  • Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
  • Proven ability to initiate and follow through with improvement initiatives
  • Able to work independently and be a team player
  • Exhibit of honesty & trustworthiness
  • Proven and demonstratable Ownership skills and experience


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at JLL, click here.
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