Global Enablement Manager at ClickUp

| San Diego, CA
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ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week .🦄

ClickUp is on a mission to make the world more productive. We're saving thousands of individuals one day a week with the fastest-growing productivity app of 2020. We're the breakout momentum leader in every G2 category we're in and ready to take off! Our app is the first of its kind that works for everyone from families to Fortune 500 companies.
 
ClickUp is looking for a highly motivated Global Enablement Manager who has owned L&D end to end in their previous companies with a passion for designing and delivering highly-impactful L&D programs. We are looking for a highly organized, self-motivated person who can think strategically and lead as well as execute with fine precision.
 
The Role:
  • Create and deploy programs to enable cross-functional internal teams as well as partners and customers on the ClickUp product, as well as each audience's specific needs.
  • The Global Enablement Manager will ensure collaboration across teams on reusable assets and create a consistent and standard onboarding & certification process.
  • You'll partner with key business stakeholders to understand their priorities and design learning and development programs that support those objectives.
  • Partner with organizational leaders to measure the success of enablement programs.
  • Build enablement teams that can cater to the needs of each type of audience, sales, partners, customer success, customers, etc.
  • Partner with Sales, Customer, and Partner Enablement Managers to design and develop innovative onboarding training programs for internal teams and customer teams
  • Partner cross-functionally to determine and build onboarding objectives, success metrics, and milestones 
  • Ensure programs are scalable and accessible for all revenue teams, in alignment with the broader enablement program for customer-facing teams at ClickUp
  • Clearly define roles and responsibilities between enablement, management, and mentors; outlining accountability Leverage LMS (Skilljar) to build distributed cross-segment onboarding training
  • Capture feedback on Onboarding programs to identify and address process improvement opportunities over time
  • Partner with Revenue Operations to set up repeatable dashboards for constant visibility into leading and lagging indicators to inform iterations
  • Prepare Sales, Customer, and Partner Enablement Managers for their Quarterly Business Reviews with data on-ramp by role, segment, and cohort start date; identifying program strengths and opportunities
  • Partner with Recruiting team and Revenue Onboarding manager to streamline and standardize new hire start process
  • Build and support pre-boarding and onboarding comms to provide a clear overview and expectations of the Onboarding program to drive new hire engagement
 
Qualifications:
  • Experience leading global enablement programs at a software company.
  • Working with global remote teams to build programs from scratch including customer-facing university-type platforms & certification programs.
  • 10+ yrs experience in leading enablement teams (both internal employees as well as external enablement programs)
  • A background in education content creation, designing education programs at scale, for a global audience.
  • Experience building solutions in LMS, Community, and content creation SaaS platforms.
  • Accountable for key financials of the Enablement Team, driving P&L success of paid-for-training programs.
  • Passion for optimizing revenue teams, empowering others, and demonstrating impact to the organization 
  • Metrics focused, with an advanced strategy for measuring the impact of enablement programs


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • FrontEmail
    • DripEmail
    • OutreachLead Gen

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!

Cam

Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.

Jerry

Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is

Aubrey

Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.

Brian

Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!

Holly

Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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