Experity is the leading software and services company for on-demand healthcare in the U.S. urgent care market, providing an integrated operating system complete with electronic medical record (EMR), practice management, patient engagement, billing, teleradiology, business intelligence and consulting solutions. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Benefits - We love all our X-tras! What's in it for you?

• Flexibility- Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling.
• Career Development- Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals.
• Investing in You- We invest in our team members so they can reach their financial independence - Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
• Team Building -We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
• Benefits- And of course all of our wonderful benefits: Medical, dental, vision, 401K (with company matching), paid time off and more!

Hybrid/remote workforce:

This positions is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Position details:

As a Gainsight Administrator for Experity, you will implement and manage the Gainsight platform for our organization.

Responsibilities:

• Configure, deploy, and administer the Gainsight platform system configuration, Salesforce integration, reports, dashboards, end-to-end workflows
• Collaborate with CSMs to gather business requirements that impact Gainsight and Salesforce, and configure the system to meet those needs
• Collaborate with internal teams to identify KPIs, data sources, and the frequency and granularity of data feeds
• Develop new business processes in partnership with Client Success, Sales, Marketing, and Revenue Operations
• Design business rules that analyze customer data and trigger actions for the Client Success team to engage with customers
• Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
• Partner with Enablement and Client Success Operations team members to manage mapping and documentation of client success processes
• Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
• Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
• Maintain expertise in Gainsight, Salesforce, and other relevant software by staying up to date on new features, trends, and related technologies
• Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release
• Other duties as assigned

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of operations experience or collaboration with operations stakeholders
• 3+ years of Gainsight Admin and Salesforce Admin experience
• Strong business and technical knowledge of Salesforce, Gainsight or other Enterprise Applications
• Ability to work alongside multiple teams in various locations
• Gainsight Certified Administrator Credentials
• Experience implementing the Gainsight platform for enterprise teams
• Understanding of data structures, data modeling, and database schema

Preferred:

• Experience working in client-facing roles at B2B companies or in healthcare, preferably in a Client Success Manager, Implementation, or Account Management role

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client