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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Work closely with clients, FX Front Office, internal partners and the technical teams to help drive profitable business growth for FX. Provide technical support for OFX and Liquidity Pipe clients and ensure timely resolution of issues while promoting a positive online client experience. Responsible for the setup and maintenance of clients with the ability to lead client training sessions and webinars. Assist with project management and system upgrade initiatives. Create and produce front office monthly revenue reporting and other ad hoc reporting as needed. Successful execution of all aspects of FX investigations and communication with correspondent banks, internal partners and clients. Identify correlations between OFX and investigations to drive client education and quality feedback. Follow and implement risk related practices and policies to ensure departmental compliance for client related documentation. Performs other duties as assigned by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Process transactions as specifically required by job function and work independently to complete daily tasks within specified time parameters.
2. Interact with clients, teammates from the LOB and other support teammates to process requests and resolve issues
3. Ensure functional procedures and controls are being followed and maintained
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. BS/BA Degree, or equivalent education and related training or 5-8 years related experience
2. Understanding of Microsoft Office software, especially Excel. May be required to demonstrate proficiency
3. Excellent interpersonal, time management and problem solving skills
4. Demonstrated technical expertise of select capital markets products and technologies

Preferred Qualifications:
1. Prior experience in bank or brokerage operations with ability to show increased level of responsibilities
2. Knowledge of brokerage systems and ability to demonstrate thorough knowledge of operational processing environment
3. FINRA Series 99 or 7

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