Overview
Oversee and lead the corporate compliance function for the Company Complaint Management process, partnering with division leadership to develop the overall plan and collaborating with lines of business, Legal, Risk, and Audit functions to ensure overall activities are performed in accordance with applicable regulatory requirements and company policies and procedures. Monitor, evaluate and remediate compliance issues, audit results, and business processes to ensure the process group owners are root causing the complaints due to errors, and implementing improvements. Aggregate overall compliance results and present to division leadership and executive management.
Job Description

• Oversee the planning and execution of the compliance function for the Company Complaint Management process
• Lead sub-committees and interface across departments and/or divisions to accomplish cross functional activities
• Collaborate with business units to monitor, evaluate and remediate compliance issues, audit results, and business processes
• Ensure the process group owners are root causing the complaints due to errors, and implementing improvements.
• Ensure documents, projects, processes or product initiatives comply with regulatory requirements and enterprise policy
• Direct efforts to analyze data and trends, identify root cause(s), and provide information to the business
• Aggregate overall analytical results and present to division leaders and executive management
• Serve as a subject matter expert and key liaison to business unit and division leaders
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

• Relevant Financial Services and/or mortgage industry experience
• Advanced knowledge of applicable industry and regulatory guidelines
• Advanced knowledge of data analysis tools and techniques with demonstrated ability to evaluate risk and make recommendations.
• Ability to perform complex analysis and provide insights and recommendations to business and/or compliance partners.
• Proficient in Excel and Word
• Team player with strong attention to detail, strong organizational skills, and ability to work independently
• Results oriented and performance management focused
• Proven track record at delivering timely results in a fast-paced environment
• Excellent critical thinking, problem solving and mathematical skills, using sound judgment
• Strong business acumen and ability to interface with management
• Strong collaborative, communication, and interpersonal skills
• Proven people management skill

Education:
Bachelor's Degree