Fulfillment Operations Project Manager at Cisco Meraki

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Cisco Meraki is looking for a new Fulfillment Project Manager to join our Operations Team in Chicago! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand that on a personal level, by simplifying powerful technology, we can free passionate people to focus on their mission.


As our new Fulfillment Project Manager, you will collaborate with teams within Cisco Meraki, teams within greater Cisco, and external partners to further optimize our current processes and systems to scale with Meraki’s terrific year-over-year sales growth. Are you interested in gaining a deep understanding of Cisco Meraki’s business systems, partner with business stakeholders to drive alignment, have the ability to identify inefficiencies, gaps, or incompatibilities, and know how to work with developers to build project specifications and bring projects to fruition? If so, read on!

What You Will Do
  • Manage process/technology projects required to integrate with Cisco Meraki’s partners, including 3PLs, carriers, and brokers, and improve internal operations in a precise, efficient manner
  • Gain a thorough and complete understanding of all Cisco Meraki fulfillment business systems
  • Own end-to-end responsibility for Fulfill Ops project management life cycle from kickoff to project close, plus manage issues and risks in a proactive manner
  • Lead workshops and recurring project team meetings to establish and maintain alignment to key decisions, timelines and deliverables
  • Partner with business and technical SMEs to develop and implement requirements, specifications, user stories, acceptance criteria, specifications, test plans
  • Monitor integrations with Cisco Meraki to ensure data passing and system data integrity
  • Perform analysis of carrier/broker costs versus shipping uplift programs, plus business performance trends and insights required to inform decisions
  • Continuously improve Meraki operational processes and systems; offer recommendations based on quality data analysis and lead execution with efficiency and precise accuracy
  • Other duties as assigned
Requirements and Qualifications
  • At least 3 years of work experience in an Operations or Supply Chain role is preferred, with project management experience in Business/Fulfillment Operations, Supply Chain, and/or NPI
  • 4-year college degree required
  • Be curious and inquisitive; extraordinary business insight with analytical and critical thinking skills
  • Experience analyzing detailed datasets to identify risks and opportunities; Excel skills required
  • Excellent communication and collaboration skills; experience working closely with developers, other project managers, and multi-functional teams
  • Demonstrable ability to work effectively in a changing, rapidly growing environment
  • Able to travel domestically and internationally up to 15%.
Nice to Haves
  • Want someone with strong analytic skills, plus experience working with technical messaging and writing specifications for DevOps
  • Want to find someone who can help train other PMs in PM basics to increase autonomy while improving scheduling accuracy and stakeholder engagement experience

Goals in First 6-12 Months and How the Role Meets the Business Strategy

  • Develop a working understanding of Cisco Meraki operations systems and high-level processes
  • Initially shadow, and successfully lead smaller to larger Fulfill Ops projects through their lifecycle to grow Meraki’s business
  • Actively contribute to building Fulfill Ops project management knowledge base and developing PM skills in the Fulfill and greater Ops PM community

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


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Candidate Location Eligibility:
Chicago, IL
San Francisco, CA

Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!


Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.


Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.


Network Support Manager

What are Cisco Meraki Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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