As a Fulfillment Experience Manager you will be the face of Shift and be directly responsible for bringing trust and simplicity to all of our appointments with each and every customer. Your success in the role will ensure that the company provides all of our customers with the smoothest and easiest experience possible.

What you’ll do

• You will own the success of the customer journey
• Partner with the customer to provide excellent service on a daily basis during every interaction
• Handle multiple interactions with customers daily via phone
• You have an eye for detail. You will partner with our Quality Assurance team to ensure our customer stays informed of anything regarding their vehicle purchase
• Solve problems by working hand in hand with internal Sales, Financing, and Field Ops teams to ensure a smooth customer buying experience.
• Make efficient decisions to ensure successful appointments and excellent customer experience
• Ability to navigate and resolve complex customer situations

What we're looking for

• You’re looking for a solid opportunity to gain sales, management, and customer service experience in an exciting and innovative start-up environment
• You’re a self­-starter with a great attitude who enjoys solving problems that we haven’t encountered before
• Highly motivated individuals with an interest in customer service and project management
• Strong attention to detail
• An ability to learn quickly and adapt to new situations
• Self-starter and team-orientation
• Calm demeanor under pressure
• Eagerness and desire to take on new responsibilities
• Highly effective oral and written communication, interpersonal, and organizational skills
• Flexibility with your schedule and are open to working mornings, nights, and weekends
• Valid driver's license and a clean driving record

Nice to haves

• Previous Customer Service experience 
• Experience with Salesforce, Slack, Talk Desk