ABOUT THE ROLE

Our Workplace Experience Team is growing and we’re looking for a Front Desk Associate to manage the day-to-day operations and experience for our lobby at our Palo Alto office. We are looking for a detail-oriented individual with excellent communication, organization, project management, team, and customer service skills to help us take things to the next level. 

Responsibilities:

• Ensure the cleanliness, organization, and safety of the workplace environment
• Staffing the front desk to provide a great and memorable experience to employees, guests, and visitors 
• Greet guests, visitors, and candidates, and get them signed in with visitor badges. The goal is to create a welcoming experience for everyone in the office
• Set up, close down, and maintain the lobby every day 
• Assist with the management of employee badges 
• Document and organize all incoming and outgoing mail 
• Organize ticketing requests to facilitate timely action and resolution   
• Timely and efficient completion of assigned day to day employee requests via ticketing system  
• Communicate effectively verbally in-person and via email or slack with employees to give guidance and direction when needed 
• Assist with ordering and inventory management for the office including, pantry, office supplies, and other office-related items, including updating budget trackers 
• Assist with office event setups and breakdowns, including, happy hours, celebrations, all-hands department meetings, and other office events 
• Assist with Workplace team projects and information gathering 
• Be a resource and partner to all departments to assist with questions and help needed 
• Ensure we adhere to office policy, state regulations, building, and governmental compliance 
• Assist with budget tracking and spend management 

Experience Required:

• 1-3 years of experience in office management or relevant position, ideally in a fast-paced environment
• A team player, flexible, and professional
• Experience in G-Suite, Slack and office-related software
• Detail-oriented, confident, self-starter with exceptional prioritization and organizational skills
• Maintain a “can do” mentality with the ability to act with minimal information
• Ability to operate efficiently without guidance and direction
• Ability to interact and communicate  professionally, effectively, and in a friendly manner
• Ability to lift 50+ lbs