Front CSR

| New York City, NY
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We’re Medly, a human-centered digital pharmacy that prioritizes patient well-being. Our mission is to deliver prescriptions to patients at prices they can afford - regardless of income, lifestyle, language or diagnosis. We live our mission to democratize healthcare by leveraging technology to create accessible tools for improving lives. Visit us online at www.MedlyPharmacy.com.

We are looking for a Front Desk Customer Service Representative with a strong sense of empathy to be the face of our pharmacy to customers, vendors, interviewees, and other guests. Together, we will provide world-class customer service to everyone who walks through our doors.

What you’ll gain:

  • Competitive salary and benefits
  • Stable and supportive environment that fosters growth
  • Strong and diverse team with a deep sense of integrity and purpose
  • Unlimited coffee, tea, bottled water, and Pizza Fridays

What you’ll do:

  • Act as the point person for all patient and visitor needs
  • Ensure that interviewees and other guests feel valued and attended to
  • Notify hiring managers when interviewees arrive
  • Keep the front of house clean, presentable, and professional
  • Collaborate with pharmacy employees to assist patients who elect to pick their prescriptions up in person
  • Leave visitors feeling delighted


What you'll have:

The most qualified candidates will have a minimum of 2 years of customer service experience, preferably in a pharmacy or other healthcare environment. Additionally, you should have:

  • Great communication skills
  • High attention to detail
  • Ability to multitask
  • Problem solving skills
  • Composure
  • Integrity
  • A great attitude!


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