Deliverr
Our mission is to enable any seller to delight their customers with fast and cost-effective fulfillment.
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Freight Carrier Operations Manager (Remote) at Deliverr

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Our Mission:
Large marketplaces like Amazon have trained us to expect products delivered to our doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers. Our mission is to transform the $8-12T fragmented and outdated logistics industry and build an intelligent, asset-lite network that enables any online seller to offer fast affordable fulfillment.
Our Team:
How we arrived at Deliverr is different - we are violinists, economists, ex-consultants, journalists, and more. What unites us together is the Deliverr factor: a bias for action, curiosity, and entrepreneurial ownership. We're looking for intelligent, driven, and passionate people to help make our vision a reality. We're based in the heart of San Francisco and building teams around the globe - backed by leading Silicon Valley venture capital firms. If you are excited about joining a people-first company that is driven to power the future of online retail, - we're looking for you. Are you ready?
As a Carrier Operations Manager (Freight), you'll be one of the founding members of our Freight transportation team. The Freight opportunity is a multi-billion dollar opportunity per year. Deliverr's unique approach to Freight in the United States focuses on the fastest speed to market, flexible capacity, and improved pricing for our merchants. You will be responsible for building relationships with trucking companies to move freight on behalf of our customers. You will be responsible for maintaining stand-up freight brokerage best practices to source, on-board, and manage carrier relationships and freight movements. You will work closely with our operations team and client service team to understand the needs of each customer to find carrier partners that fit into our customer strategy.
What You'll Do:
  • Manage multiple customer shipments simultaneously
  • Act as the primary point of contact for all aspects of pick up/delivery with shipper, consignee, and carrier
  • Establish relationships and secure contracts with new carrier partners while building and maintaining a healthy pipeline to meet or exceed targets
  • Develop and analyze trends, preferences, and other data points to make data-driven decisions while partnering with carrier partners & internal stakeholders to develop dynamic solutions to simplify and enhance the customer experience
  • Optimize internal operating processes to improve transit efficiency as well as align costs to current market conditions
  • Own critical initiative programs that support Deliverr's strategic direction with the ability to manage multiple complex projects simultaneously
  • Work with Operational stakeholders to drive execution on the plans and deep-dive opportunities for improvement

What We're Looking For:
  • 4-7 years of professional experience in Transportation, Logistics, Carrier Management, or Supply Chain leading transportation and logistics in a multi-site warehouse, distribution, or e-commerce environment
  • At least 2-5 years of operational experience in a freight brokerage business
  • Demonstrated experience in developing the carrier base, leading complex negotiations, validating carrier safety and compliance, dispatching shipments, and providing shipment tracking services to customers
  • Knowledge of major traffic lanes and competitive carrier rates
  • Proven track record of developing carrier relationships resulting in the consistent quarter over quarter growth
  • Ability to work independently in a high-pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist
  • Strong computer literacy skills, including pivot tables, macros, data links, etc. with Google Sheets/Excel
  • Ability to travel for your programs or to work with our Vendor partners 25% of the time or as required
  • Bachelor's Degree preferred, or equivalent combination of education and work experience in Supply Chain Management or Business Management.

Bonus Points For:
  • Experience working with SQL, creating and running reports
  • Possess an understanding of current market conditions for Drayage, FTL, & LTL
  • Experience with Shipwell, MercuryGate, or SAP

Deliverr is featured in LinkedIn's 2020 Top Startups List!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status. Deliverr is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.
Comprehensive benefits for hard working teams.
You'll have a tough challenge to tackle, so we make sure you're covered!
Vacations
Catered Meals
Healthcare
401k Plan
Commuter Benefits
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • ZoomInfoLead Gen
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What are Deliverr Perks + Benefits

Deliverr Benefits Overview

We have great benefits to make your life easier so you can focus on what you're best at!

Check out our benefits below:

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

An Insider's view of Deliverr

How would you describe the company’s work-life balance?

Deliverr's work-life balance is the best I've experienced. The company is extremely flexible and how you structure your day is up to you. As long as you're able to attend core team meetings and achieve your deliverables, how you work and when you work is flexible.

Laura Dobson

Business Operations & Strategy

What projects are you most excited about?

Deliverr is launching a same-day delivery operation in Chicago for beauty & wellness products. It'll bring Chicagoans a premium buying experience from the comfort of their homes. As the Operations Manager, I spend most of the day in the details of each order to ensure Chicagoan's are getting the products they need, exactly when they want it!

Molly Chamberlin

Operations Manager

How has your career grown since starting at the company?

Deliverr has given me the opportunity to grow outside of just the Operations sector. By working with Engineering, Growth, Support and Data Science, I have been able to expand my knowledge base by learning how our systems communicate and flow together, collaborate on different marketing strategies and understand customer experience and engagement.

TIm Bax

Regional General Manager

What projects are you most excited about?

At Deliverr, we get to work on many exciting projects. Understanding sellers needs and being responsive with meaningful features that can make their experience smooth is satisfying on many levels! More excitingly, we can get first hand feedback and understand why every change, or update is made. You’re part of the whole thrilling cycle!

Alaa Yousef

Frontend Engineer

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