Fraud Specialist I
Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
What we are looking for:
- You have a passion for developing people and improving quality
- You have strong communication skills and are able to effectively communicate
- You are highly organized and team oriented
- You are reliable and motivated to perform at a high level
- You have great attention to detail and are able to perform multiple tasks at the same time
- You are able to work independently to meet timelines and business objectives
What you’ll do:
As a Fraud Specialist I, you will be responsible for receiving, processing, investigating, and resolving issues regarding fraud in an accurate and efficient manner. Duties/Responsibilities include but are not limited to the following:
- Review, research and process direct deposits posting to customer accounts
- Analyze data from fraud tools and take appropriate actions (freeze accounts, investigate account holders, etc.) and recording information accurately for measurement and reporting
- Perform ID Verification function on accounts where a customer fails primary or secondary ID verification process and still wishes to have a card
- Provide daily reviews of certain fraud reports and suspicious activity
- Provide help and assistance when needed in fraud investigations
- Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues
- Work independently to accomplish tasks accurately while maintaining a good working relationship with co-workers
- Keep sensitive information and/or issues secure and handle oneself with integrity and respect
- Maintain and promote a positive attitude while meeting productivity goals
What you’ll need:
- High School Diploma or GED is required
- Any knowledge of banking regulations, ID verification, CIP, BSA/AML requirements or prior fraud/risk/investigative work is a plus but not required
- Good working knowledge of Microsoft Word and Excel
- Good working knowledge of Google Workspace (Sheets, Gmail, Slides)
- Excellent oral and written communication skills required
- Must be well organized with keen attention to detail
- Must be proactive and demonstrate effective follow-up skills
- Must be able to handle multiple tasks under strict deadlines
- Must treat everyone with respect
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Why you’ll love working here:
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning Retirement plans and planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, effective on November 1, 2021, U.S. employees must be fully vaccinated and boosted (when eligible) to work from any of our offices, travel for business or attend work-related meetings.
The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.