Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
A concentrated team created to handle day to day investigations, merchant communications, and actions as it relates to transaction monitoring and minimizing the risk of loss to the company.
What you will be doing
The Global Transaction Monitoring team monitors merchant transactions based on
predefined rules using risk-based applications to prevent risk of loss to business. Within this role you will be responsible for determining the legitimacy of our merchant base to mitigate and minimize fraudulent activity against the company that may result in a financial loss.
- Review system-generated triggers for potentially fraudulent activity on Merchant Accounts.
- Perform detailed research and investigation on alerts that are generated for potential fraud schemes.
- Analyze/investigate transactional activities and consumer behavior
- Provide accurate responses to emails and voicemails to ensure customers receive the best service.
What you bring
- In-depth knowledge of the fraud discipline, its principles, processes, procedures and trends of fraud and fraud prevention
- Demonstrated analytical, organizational, interpersonal, team building, problem-solving, decision-making, conflict resolution and negotiation skills
- Extremely comfortable working with computers and a variety of Microsoft Office applications
- Excellent oral and written communications skills
- Organizational and time management skills required
Added bonus if you have
- Broad knowledge of legal and underwriting approval requirements
- Broad knowledge of federal and state regulations and laws regarding fraud-related issues
- Broad knowledge of FIS fraud products and service offerings
What we offer you
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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