Fraud Manager

| Dallas-Fort Worth, TX
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.
About the team:
The FIS Analytics' Fraud Team offers its clients years of industry knowledge and expertise to detect and prevent fraud within our SecurLOCK fraud products, including SecurLOCK Predict and Warranty products. Our analysts use industry-leading detection tools to monitor and investigate suspicious activity with 24 x 7 coverage for almost 3,000 banks and credit unions and over 300 million transactions annually. Despite the growing threat of fraud and account takeover in these products across the industry, this team has maintained extremely low losses for its clients and FIS.
What you will be doing:

  • Develops fraud prevention policies used by fraud analysts.
  • Manage at least 10 or more team members, and will provide ongoing constructive feedback regarding their performance.
  • You will interview, hire, and develop staff at all levels of positions within your team.
  • Constant collaboration is needed to succeed within your direct team as well as other teams you will interact and engage with on a daily basis.
  • Explores new technologies that may be applied to combat emerging trends in fraudulent activity such as Internet fraud and identify theft, incorporating technology into processes and card products.
  • Utilizes company system reports in identifying overall fraud loss trends across organizational units.
  • Provides summaries and detailed analysis, risk, causes, and proposed action plans to address issues. Corrective actions may include mitigating potential loss or changes in company practices or procedures.
  • Researches and tests new analytical approaches and technologies.
  • Manages a team of professionals, paraprofessionals, and support staff as part of a broader function.
  • Plans and structures work activities for the team and monitor progress and results.
  • Provides guidance and supervision to team members as work activities are carried out.
  • Recruits and develops staff within the area of responsibility in accordance with policy.
  • Serves as a conduit for driving change in process for analytical methodologies.
  • Multitasking is a must.
  • May work irregular hours.
  • Other related duties assigned as needed.


What you bring:

  • Experience in the fraud discipline, its principles, processes, procedures, and trends of fraud and fraud prevention
  • 3 - 5 years of experience with managing a team of exempt or non-exempt individual contributor roles.
  • Excellent customer service skills
  • Experience with transactional/customer research and related tools
  • Excellent verbal and written communication skills
  • Excellent skills with Microsoft Excel and database queries
  • Demonstrated analytical, organizational, interpersonal, team-building, problem-solving, decision-making, conflict resolution, and negotiation skills.
  • Ability to manage multiple tasks, maintain confidentiality, and work both independently and in a team environment


Added bonus if you have:

  • Skill with using/writing SQL
  • Advanced MS Office skills, especially Excel and Access
  • Experience investigating fraudulent activity
  • VBA/Macro skill with MS Office
  • SAS, Python, Falcon, Superset experience


What we offer you:

  • A competitive salary and benefits including private medical cover, dental cover, and travel insurance
  • A broad range of professional education and personal development opportunities - FIS is your final career step!
  • Time to support charities and give back to your community
  • A work environment built on collaboration, flexibility, and respect


Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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