Fraud Manager at Galileo Financial Technologies (Salt Lake City, UT)

| Salt Lake City, UT
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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

What you’ll do: 

Galileo is currently in the process of transforming the Operational Fraud team function. We are looking for a manager that can support this transformation and drive a differentiated experience for our clients and their customers. The primary focus of the Operational Fraud Manager is to oversee, recommend and implement processes to aid our clients in the reduction of fraud. The ideal candidate for this position has a strong background in fraud, as well as strong team leadership skills.

As a Fraud Manager, you will be responsible for owning and driving the operational strategy, growth, effectiveness, and operational efficiency of our operational Fraud Organization. You’ll be managing a team of ~10 to most efficiently receive, process, investigate, and resolve issues regarding fraud in an accurate and efficient manner. Duties/Responsibilities include but are not limited to the following:

  • Develop enhanced operational strategies and member experience, minimize time to re-enablement, and maintain regulatory compliance across third party and internal operations.
  • You will drive innovation and inclusion throughout our Fraud Team, and ensure they have the tools, procedures, and leadership necessary to be successful.
  • Develop strong, collaborative relationships with key internal and external partners to strategically develop, implement and optimize Fraud Operations processes, tools, and policies to achieve performance objectives while mitigating regulatory, repetitional, and financial risk.
  • Celebrate excellent performance and empower your team to improve areas of opportunity.
  • Hire and train a team of individual contributors as the business grows.
  • Own and assess your team’s progress toward the OKR and other performance goals.
  • Support internal and external audits and due diligence requests.

What we are looking for:

  • You have a passion for developing people and improving quality 
  • You have strong communication skills and are able to effectively communicate 
  • You are highly organized and team oriented
  • You are reliable and motivated to perform at a high level
  • You have great attention to detail and are able to perform multiple tasks at the same time.
  • You are able to work independently to meet timelines and business objectives.

What you’ll need:

  • 8+ years of experience with 3+ years of team management and leadership experience, preferably in a fraud or risk type role.
  • High School Diploma or GED is required. College degree preferred.
  • Any knowledge of banking regulations, ID verification, CIP, BSA/AML requirements or prior fraud/risk/investigative work is a plus but not required.
  • Broad knowledge of fraud operations strategy, process optimization, and customer experience leader with a validated history of balancing fraud/risk and member experience needs.
  • The belief it’s integral to lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • A passion for identifying problems and finding the best possible solution.
  • The ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner.
  • Proven ability to transform strategy into action and drive results through others.
  • Advanced Microsoft Office or G Suite skills.

#LI-RN1

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning Retirement plans and planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic and local legal requirements, effective on August 17, 2022, employees must be fully vaccinated and boosted (when eligible) to work from, travel to, or attend work related meetings in our NYC office.

The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
More Information on Galileo Financial Technologies
Galileo Financial Technologies operates in the Financial Services industry. The company is located in Salt Lake City, UT. Galileo Financial Technologies was founded in 2000. It has 419 total employees. To see all 14 open jobs at Galileo Financial Technologies, click here.
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