The role

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to Application Fraud, Transactional Reviews, as well as the review of any/all suspicious activity for credit cards, loans and transactional accounts; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. 

What you’ll do:

• Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems 
• Investigates and gathers information on fraud cases to include contacting merchants, financial institutions and/or clarifying customer statements as necessary
• Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases 
• Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management 
• Reviews alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate 
• Conduct periodic internal account/customer reviews to identify potentially fraudulent activity 
• Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions 
• Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks 
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction 
• Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience on lending, credit card and depository accounts
• Assists with creating and implementing policies and procedures across all teams 
• Assist Management in construction of short term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure 
• Provides internal support to other business units on fraud-related issues
• Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
• Works effectively across the organization to maximize company resources

What you’ll need:

• 3+ years of relevant fraud investigations experience in the banking or financial services industry 
• Knowledge of mortgage and lending operations rules and fraud investigations
• Thorough understanding of bank operations, industry trends & best practices, and federal and state banking regulations
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
• Excellent project management, organizational, and negotiation skills are required 
• Proficiency in Word, Excel, Outlook, and PowerPoint
• Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
• Understanding of electronic crimes as they relate to card fraud and theft of credentials
• Excellent critical thinking and problem-solving skills
• Detail-oriented and process-oriented approach
• Accepts responsibility, ownership, and accountability for work results
• Finds a high-volume, dynamic, and team-focused environment engaging
• Ability to organize and prioritize workload