Foreclosure Ops Supervisor

| Dallas-Fort Worth, TX | Hybrid
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Overview
This position will be responsible for managing the day-to-day operations in the Foreclosure Department. The associate will be the first level of management responsible for supervising the activities of 2-10 employees. They will manage key metrics related to loan servicing, foreclosure activities, department performance, implementation of department strategies/procedures, and respond to inquiries related to customers/vendors/investors. This position will interface with other divisions in servicing to ensure upstream/downstream processes are appropriate.
Job Description

  • Supports the servicing of mortgage loans
  • Supervise day to day activities of a team of 2-10 Servicing associates
  • Coaching/Counseling of Default specialists
  • Audit of functions directly related to foreclosure/bankruptcy timelines and stages in order to drive timeline performance and quality measures
  • Support of business leaders to identify/support processes at the operational level
  • Reporting of key metrics associated with employee and department metrics
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

  • Has an in-depth understanding of state by state foreclosure rules
  • Possesses exceptional judgment and communication skills
  • Familiar with state foreclosure guidelines
  • Understands GSE/insurer servicing guidelines
  • Strong interpersonal skills
  • Must be highly proficient in Excel and Word
  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Financial Services and, if possible, mortgage industry experience preferred
  • Strong business acumen and ability to interface with executive management

Years of Experience:
3Education:
Bachelor's Degree

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