Foreclosure Ops Supervisor
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Overview
This position will be responsible for managing the day-to-day operations in the Foreclosure Department. The associate will be the first level of management responsible for supervising the activities of 2-10 employees. They will manage key metrics related to loan servicing, foreclosure activities, department performance, implementation of department strategies/procedures, and respond to inquiries related to customers/vendors/investors. This position will interface with other divisions in servicing to ensure upstream/downstream processes are appropriate.
Job Description
- Supports the servicing of mortgage loans
- Supervise day to day activities of a team of 2-10 Servicing associates
- Coaching/Counseling of Default specialists
- Audit of functions directly related to foreclosure/bankruptcy timelines and stages in order to drive timeline performance and quality measures
- Support of business leaders to identify/support processes at the operational level
- Reporting of key metrics associated with employee and department metrics
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
- Has an in-depth understanding of state by state foreclosure rules
- Possesses exceptional judgment and communication skills
- Familiar with state foreclosure guidelines
- Understands GSE/insurer servicing guidelines
- Strong interpersonal skills
- Must be highly proficient in Excel and Word
- Must be a team player with strong attention to detail and able to work independently
- Proven track record at delivering timely and accurate information in a fast-paced environment
- Excellent critical thinking, problem solving, mathematical skills and sound judgment
- Financial Services and, if possible, mortgage industry experience preferred
- Strong business acumen and ability to interface with executive management
Years of Experience:
3Education:
Bachelor's Degree
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