Job Description
Position pays $20/hr!
5% shift differential for hours worked from 6pm - 12am and 10% from 12am - 7am.
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our team of specialized financial associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge, and a desire to excel in the financial world.
What you will be doing
You will be providing excellent customer service to our high value Commercial Card clientele who are customers of a world leader in the financial and banking industry. You will be assisting customers with account and product inquiries and performing account maintenance on financial accounts. It will be important that you ensure that service expectations are met and that you're able to establish a professional rapport with each customer.

• Work from home eligible 2 month after completing training; performance based
• Training will be 6am-2:45pm onsite for 4 weeks Mon.-Fri.
• Address a high volume of inbound calls from company administrators
• Investigate complex commercial card declines and authorizations
• Assist company administrators with accessing and viewing available reports
• Track and document inbound support requests
• Follow up on escalated issues with coaching to learn appropriate solutions
• Work schedules include one weekend day & one weekday off

MULTIPLE OPPORTUNITIES AVAILABLE!
Our training class is scheduled to start Monday, February 14th.
What you bring:

• High school diploma or GED required
• 2 years of experience in a high-volume call center
• Strong critical thinking and solution management skills
• Prior call center and/or banking experience required
• Excellent customer service skills (verbal and written) that foster customer satisfaction
• Intermediate to advanced computer navigation and operation skills

Added bonus if you have:

• B2B experience
• Client administration experience

What we offer you

• Attractive benefits including employer sponsored medical, dental and vision coverage
• Competitive compensation package that includes PAID vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
• Great workspaces with dedicated and motivated colleagues
• Career advancement opportunities

Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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