Role:               Field Services Assistant Coordinator

Reports to :    Field Services Manager

Hours :            8.30 am-5.30pm

Location:         401 N Michigan Ave, Chicago, IL

Salary:             up to $41,000 annually 

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.

To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients.

As a Fields assistant Coordinator you’ll oversee the operation and execution of services at a work site or client location. You will be responsible for scheduling technicians to visit clients for service or repairs or coordinating the efforts of multiple contractors on a project. You will make sure that the appropriate staff, equipment, and materials are on hand to complete work on time and according to customer expectations. Interfacing with field workers, and third-party material suppliers.

The role will require you to split your time between the office and administrative duties as assigned. What we ask is that you bring the passion, hard work and drive to be successful.

As a Field coordinator you will have to: 

• Manage the daily project activities of the field cases
• Facilitate the work of the local technician on various levels
• Summarize, evaluate and update on a regular basis the cases in accordance with the established planning schedules
• Maintain regular contact with technicians
• Analyse how the field work develops; liaise within inner organizations on installations and upgrades and determine any changes to the work order and service levels.
• Be responsible for the application, compliance and regular updating of the job work order in place both by technician and account management.
• Provide the General Coordination with technician feedback and systematically report in writing any work order incident involving the cases
• Monitor the daily status / timing of the cases by the technicians.
• Contribute to the monthly activities report

Qualifications

• Bachelor’s degree or equivalent.
• Substantial knowledge of standard logistics procedures and practices required
• Excellent communication and representative skills (written, oral, cross-cultural)
• Ability to multitask and deal with stressful situations.
• Ability to adapt within the working environment.
• Ability to work in a team setting.

Experience

•  At least 1-2 years previous field experience, ideally in a similar role.
• Previous experience in telecom /data projects

Perks of working at PHMG:

• 18 days PTO, 2 VTO days, plus 7 federal holidays, and half day following your birthday
• Complete health benefits package including employer sponsored life insurance
• 401K with company matching
• Ventra Transit Benefit program
• Exciting social scene and lively atmosphere (intramurals, happy hours, etc.)
• Dynamic offices with spectacular views of Lake Michigan
• Monthly on-site barber and nail beautician
• Summer hours
• Free onsite gym membership after 3 months

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
All applicants must possess current US work authorization.

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