Field Service Technician at Formlabs (Milwaukee, WI)

| Milwaukee, WI
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To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs’ success. The capabilities of our technology are growing rapidly, and so are the needs of our team. We’re looking for:

  • Advanced problem solvers to figure out what went wrong and how to fix it
  • Empathetic communicators to keep our users’ trust
  • Capable tinkerers to get broken printers up and running on-site with our customers
  • Expert teachers to help our customers learn the ropes of 3D printing

Our incredible Customer Support Team connects with those users in a variety of different ways, through email, live chat, phone support, on-site service, and live trainings. As our product lines expand, our team is also expanding to include on-site service, training, and maintenance. Help us extend our world-class remote service offerings directly to our customers’ doorsteps.

If you’re looking to give the best-in-class on-site service for 3D printing professionals and enthusiasts around the world, we want you as a Field Service Technician. 

*note: this is a full-time remote position, though travel to our office in Somerville on a regular basis is expected. 

The Job:

  • Act as the first point of contact for current and potential customers. Answer questions and solve their technical issues effectively via phone, email, live chat.
  • Be accountable for maintaining a good customer experience throughout remote and on-site engagements
  • Travel to customer sites to resolve issues, complete repairs, and perform maintenance on our products. Travel up to 100% of time (30%-50% average, estimated)
  • Deliver live product trainings and demonstrations
  • Work with other teams to rapidly and flexibly arrive at solutions for customers in very short time frames
  • Maintain accurate documentation relating to all on-site visits and repairs
  • Responsible for all customers within a certain region; some out-of-region travel
  • Print in 3D to your heart’s content


  • Love to make your customer’s day by not only answering their question but also anticipating those to come
  • Embrace technology and can easily make friends with new technology
  • Enjoy working with your hands and with tools
  • Work well independently and under pressure. Handle stressful situations with tact and urgency. 
  • Communicate professionally and with grace with customers and fellow employees
  • Have a knack for problem solving, getting to the bottom of things, and creating effective solutions
  • Excited about learning and always want to know more
  • Able to see the big picture but still notice the small details
  • Pride yourself on reliability, punctuality, and professionalism

Bonus Skills:

  • Previous experience providing field service for hardware products
  • Background or education in engineering, design, or the sciences
  • Background or education in electrical systems
  • Experience with 3D modeling, printing and digital fabrication

Our Perks:

  • Flexible vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

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An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!



What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!



How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.



What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.



What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .



What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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