If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewD0444 Support customer in the North Eastern US. We provide break fix, 24 hour on call, preventive maintenance, admin support and third party support.
Job Description

• Should have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Should have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Should be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Should have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Should be self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Must be able to solve customer problems quickly during stressful situations

Duties may also include:

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Continuous training in the latest technologies and troubleshooting techniques

• Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Specific Knowledge/Skills:

• 2 year associate's in electronics or IT preferred

• The ideal candidate would have 2+ years field experience as a technician. 

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment

• Unique combinations of both multi-site RF communications system and/or computer/networking skills are required. 

• The ideal candidate would demonstrate systems experience and have a minimum of 2 years of related experience with the following equipment:

  • Motorola Base Stations (STR series, GTR series, Quantar, etc.)

  • Centracom Consoles (Gold Elite, MCC7500, MCC7100)

  • Channel Banks and T1 Circuits

  • Computer IP Networks and Configuration

  • Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

• The idea candidate would have skills in the use of various communications test equipment including:

  • Communication System Analyzers

  • Ethernet Link test sets

  • T1 Test Sets

  • TIMS (Transmission Impairment Measurement Set)

  • Digital RF Power Meter

• The ideal candidate would have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

• The ideal candidate should be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Ideally the individual should have or be pursuing at least one network certification:

  • Network+

  • CCNA

  • NRS1

  • Related certification

**Must be able to obtain background clearance as required by government customer**

**Must reside in Central New York*

Basic Requirements

• Networking or Radio Frequency (RF) experience
• Associates or Networking Certificate and 1+ years experience or 2+ years total experience in networking, IT, RF, and LMR

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.