Aristocrat
We're bringing joy to life through the power of play.
Las Vegas, NV
Remote

Field Service Technician - Atmore/Montgomery, AL at Aristocrat

| Las Vegas, NV +3 more | Remote
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Job Posting Title
Field Service Technician - Atmore/Montgomery, AL
Summary
Come work with Dragons! And buffalo, zombies, Britney, Sheldon, Madonna, and Tarzan.
We are Aristocrat Technologies, the leader in slot machine manufacturing, looking for those who love to get their hands dirty working with cutting-edge technology and electronics. The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. The Aristocrat family strongly believes in a People First culture, Diversity, and Inclusion. All are welcome! Come thrive with a company offering great benefits, comprehensive training, recognition and rewards for hard work, strong support from teammates, and a career path where you are in charge. Become a Field Service Technician today and join our team Bringing Joy to Life Through the Power of Play!
What you'll do
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.
  • Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance. Basic network skills. Responsible to complete all installations and visitation scheduled by the Operations Manager, SDC, Supervisor or FSS. Pre-Site surveys, follow schedule and perform service activities assigned. Maintain inventory accuracy and follow parts inventory process for assigned service vehicle.
  • Provide customer support for parts purchasing advice through our national service support center. Aid customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps. Individual should have basic communication skills and the ability to interact with direct management. Support Customer Advocacy for Aristocrat Products and Services by performing the basic requirements of the role.
  • Review pre-install documents to determine which parts will be needed to complete the installation. Must be able to follow direction when given a task from management.
  • Gather and report accurately on service activities by utilizing field service management reporting tools. Capture and document known issues and inform Operations Manager, FSS or Supervisor. Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment. Complete QFF forms for all defective equipment.
  • All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:
  • Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
  • Follow all lawful employer safety and health rules.
  • Wear and/or use Personal Protective Equipment, when and how instructed.
  • Report hazardous conditions to management.
  • Report any job-related injury or illness to management and seek treatment promptly.

What we're looking for
  • Must have basic verbal and written communication and customer service skills.
  • Must be able to read, write, speak, and understand English.
  • Must be able to work independently and be team oriented, organized, detailed, goal, and results driven.For every business issue identified, offers suggestions and resolutions for correction.
  • Must obtain ATI Master Certification within 180 days of employment.
  • Maintain ATI Master Certification on new product releases and internal programs within a directed time.
  • High School Diploma or its equivalent.
  • 2-year Electronics Degree preferred.
  • Demonstrate problem resolution skills and the ability to learn.
  • Working knowledge of Digital Electronics.
  • Familiarity with networking technologies and troubleshooting.
  • Understanding of Microsoft Office Suite products: Word, Excel, Outlook, etc.
  • Must be at least 21 years of age.
  • Must have a valid driver's license and insurable thru Aristocrat's Corporate insurance program.
  • Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week.
  • Must be willing to work extended hours, on-call for dispatch and variable work shifts.
  • Must be able to work in a fast-paced environment and handle several tasks at one time.
  • Must be able to do a 2-man lift of 250lb game onto stands, minimum 50lb lift alone.
  • Must be self-motivated and self-disciplined. Has a relentless desire for Quality and Continuous improvement.
  • Must be able to obtain gaming licenses in all our approved gaming jurisdictions, Nevada Gaming Control Board (NVGB), a Passport and a valid driver's license with a clean driving record.
  • Must be able to maintain confidentiality of information regarding the company, company products and employee information.

Why Aristocrat?
  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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What are Aristocrat Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

An Insider's view of Aristocrat

What are some social events your company does?

The company has social events for all major holidays such our annual Christmas Party, Mardi gras, and Diwali where we get together as a group.

Chris Tisdale

Associate Architect

What projects are you most excited about?

I’m always most excited about the next one. With each new game we create we look to build upon previous success, implement learnings for new opportunities, and provide the player with a new or unique experience. It’s during this creation phase where we define the foundation of the game - the emotions we want players to feel while playing.

Kim Rogers

Director, Game Design – Studio 54

How has your career grown since starting at the company?

I’ve been able to access internal mobility early in my employment, finding a new role that suit my skills and my career goals.

Shannon Leyden

Product Manager

What's something quirky about your company?

If I tell someone I work at Aristocrat, then I get a funny look and a “what’s that?”. If I say I work for the company that makes the Buffalo Game, then instantly everyone knows what I am talking about. I get comments of “Buffaallloo” or “ I love that game.” Or “Oh that’s my favorite”.  

Liz Orola

Quality Assurance Manager

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