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Las Vegas, NV

Field Service Supervisor (Las Vegas, NV) at Aristocrat

| Las Vegas, NV + 3 more | Remote
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Job Posting Title
Field Service Supervisor (Las Vegas, NV)
Come work with Dragons! And buffalo, zombies, Britney, Sheldon, Madonna, and Tarzan.
We are Aristocrat Technologies, the leader in slot machine manufacturing, looking for those who love to get their hands dirty working with cutting-edge technology and electronics. The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. The Aristocrat family strongly believes in a People First culture, Diversity, and Inclusion. All are welcome! Come thrive with a company offering great benefits, comprehensive training, recognition and rewards for hard work, strong support from teammates, and a career path where you are in charge. Become a Field Service Supervisor today and join our team Bringing Joy to Life Through the Power of Play!
What you'll do
As a supervisor, this individual is committed to the key drivers and core capabilities of the Aristocrat values. This position supervises field service personnel in an assigned geographic area. Ensures technical support and installation services are provided to Aristocrat customers to meet contracted agreements. Provides general supervision to service personnel, and delivers contracted services. This position is accountable to achieve the highest customer and employee satisfaction levels.
  • Develops service relationships with casino operators and regulators. Meets with appropriate individuals in the course of performing assignments and duties.
  • Makes recommendations to the Operations Manager, Field Operation to assist in developing detailed and comprehensive plans to strengthen the service delivery capability of Aristocrat. Assesses the strengths and weaknesses of the assigned personnel to which he/she is assigned resulting in employee-owned development plans or other actions. Trains and evaluates field service staff as required. Makes recommendations to Operations Manager regarding hiring, discipline, performance, and salary actions.
  • Implement and maintain the service delivery model as defined by Technology Services. Supervise the development activities for direct reports. Areas include technical training, customer service, and business awareness. Ensures "high touch" service model is implemented which includes responsiveness to customer requests.
  • Ensures installation, repair, and maintenance of customer gaming machines, signs and meters, and related hardware and software. May perform hands-on work for such duties.
  • Is responsible to monitor and track corporate assets, which include but not limited to: parts inventories; company leased vehicles, pagers, cell phones, laptops, and other property.
  • In this role, the position will provide communication on customer issues, details of work being performed, and other details necessary to support a collaborative service effort. Routinely provides consultation to customers, direct reports, and co-workers regarding Aristocrat's capabilities, services, programs, business opportunities and other deliverables
  • Professional supervisory position involving work of a complex nature. The supervisor is responsible for the delivery of customer service, supervising multiple projects, meeting customer satisfaction goals, and achieving corporate objectives.
  • Ability to meet changing demands and to adapt to frequently changing priorities. Expected to be a self-starter and comfortable working without administrative support in an entrepreneurial environment. The individual is capable of achieving upward progression to a broader role such as a service manager and is highly focused on personal development and work experiences.
  • Individual should have strong communication. Position involves tact, resourcefulness, and a base level of knowledge of ATI products and services. Willing to work extended hours and a variable work schedule to meet the department's objective. Must be able to obtain gaming licenses with the Nevada Gaming Control Board NGCB, a Passport, and a valid driver's license with a clean driving record.
  • Strong understanding and use of Microsoft Office Suite, specifically Excel.
  • Must be able to maintain the confidentiality of information regarding the company, company products, and employee information. Must have the ability to learn innovative service tools at Aristocrat.This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
  • Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/work station and respond to written and oral cues.
  • Must have the manual dexterity to operate a computer and other necessary offices/production equipment.
  • May be required to bend, reach and lift up to 50 lbs.
  • Must be able to maneuver Electronic Gaming Machines, and related equipment on a pallet jack for extended distances.
  • Must be flexible to work extended hours and weekends when necessary.

What we're looking for
  • Associate's degree in Electronics (or related field) or equivalent military training is desirable. High School Diploma.
  • Requires two years of a service leadership role or team lead. Experience in the management or supervision of the delivery of field service, customer service operations, or other related industries is helpful. Supervisor - Tech Services role is a development entry level into Operational management.

Why Aristocrat?
  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Microsoft ProjectManagement
    • DocuSignCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Salesforce CPQCRM

What are Aristocrat Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

An Insider's view of Aristocrat

What are some social events your company does?

The company has social events for all major holidays such our annual Christmas Party, Mardi gras, and Diwali where we get together as a group.

Chris Tisdale

Associate Architect

What projects are you most excited about?

I’m always most excited about the next one. With each new game we create we look to build upon previous success, implement learnings for new opportunities, and provide the player with a new or unique experience. It’s during this creation phase where we define the foundation of the game - the emotions we want players to feel while playing.

Kim Rogers

Director, Game Design – Studio 54

How has your career grown since starting at the company?

I’ve been able to access internal mobility early in my employment, finding a new role that suit my skills and my career goals.

Shannon Leyden

Product Manager

What's something quirky about your company?

If I tell someone I work at Aristocrat, then I get a funny look and a “what’s that?”. If I say I work for the company that makes the Buffalo Game, then instantly everyone knows what I am talking about. I get comments of “Buffaallloo” or “ I love that game.” Or “Oh that’s my favorite”.  

Liz Orola

Quality Assurance Manager

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