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Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewProvide Field Operations technical support to U.S. Army, U.S. Air Forces & U.Ş. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries: Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, Afghanistan, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.
Job Description

**The successful candidate may be based in Italy, **

**The successful candidate must be US Citizen**

**The successful candidate must be able to obtain a government security clearance as requested**

Duties of the Field Service Representative in this EMEA area of operations include the following: 

• Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR) systems in general to the European based U.S. Army, U.S. Air Forces & U.S. Navy Enterprise
• Perform installations and removals of trunked and conventional LMR systems and assigned support locations include but are not limited to the following countries: Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece
• Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery 
• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
• Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios Customer Resolution Support
• The employee shall communicate project updates to the customer and resolve minor administrative actions (an administrative action is not having access to a room for work to start or continue).
• Project related issues (Customer wants to change the scope of the project), shall be reported directly with the employees supervisor
• Operate and maintain equipment required to support trunked and conventional LMR systems
• Maintain/program/optimize/troubleshoot/repair radio repeaters, portable radios, mobile radios, base stations and dispatch/communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.
• Manage and resolve escalated customer issues to successful resolution
• Be able to receive, review, diagnose customer LMR equipment, determine the fix and repair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, and calibration.
• Communicate directly with customers on assigned projects, assigned to AOR Communicate with FSE team members and related departments.

Specific Skills and Abilities:

• At least 3 years of Radio Frequency (RF) experience & at least 2 + years of Networking (Wide and Local Area Networks) experience.
• In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications 
• Solid working knowledge of Radio Frequency (RF) theory 
• Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and Networking equipment
• A condition of continued employment with Motorola is the candidate's ability to receive a security clearance from the U.S. Government and any certifications required for the position being hired
• Required to complete standard form 86 questionnaire for national security positions
• Position is allocated in Germany, working under German labor laws; however position will work and operate under direct support to a U.S Manager
• Must have a valid U.S. Passport, U.S. driver's license
• Must be willing to travel up to 75% 

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Basic Requirements

• 2+ Years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

Vaccine Requirement

As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing. 

If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.