Field Service Manager
Field Service Manager
Eliminate Crime. Build Community.
Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.
Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.
While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. Our Field Operations are growing rapidly as our technician team doubled in size in the last 9 months. Flock Safety continues scaling quickly and is seeking the best and brightest to help us meet our goal of eliminating crime in the United States by 25% in the next three years.
About the opportunity
Flock Safety is currently searching for an experienced Field Service Manager for our Field Operations team. Reporting to the Regional Director, the Field Service Manager will be responsible for the speed, quality and consistency of installations and maintenance of a distributed fleet of equipment to solve crime. They will manage a team of field technicians, working cross functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware, and maintain a world class customer experience throughout the process.
Some challenges you’ll tackle
- People manage team of technicians, electricians, and contractors to complete all warranty repairs and service requests within service level and cost
- Providing first and second level troubleshooting for all service requests
- Coordinating field activities to service sites, either by internal resources or contractors
- Ownership of customer relationships for service provided
- Providing product and service training to customers
- Management of service appointments and work orders
- Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets
- Perform any other duties as assigned
About You
- Experience leading and building teams
- Strong home construction or residential electrical knowledge
- Excellent judgment in customer relations and managing company resources
- Strong written and communication skills in order to communicate with all levels of management
- Ability to travel overnight up to 50% of the time
- Extensive customer service skills
- Detail oriented with the ability to Multitask
- Ability to work under pressure with strict time deadlines
- Strong problem-solving skills
- Ability to work as a team member and interact with other departments
- Computer Proficiency; Google products specifically
- Working knowledge of Salesforce.com desired, but not required
- Fluency in Spanish is desired, but not required.
- General or electrical license desired, but not required.