We are looking for our next Operations Manager to own day-to-day operations in our Dallas market. You will partner closely with the General Manager to grow a cross functional team, roll out new initiatives and build your market for future scale. Great leadership and problem solving ability is essential– you’ll be managing a local team and ensuring operational excellence in your market. Our highest priority is taking ride-share to the next level, guaranteeing an elevated experience every step of the way.

What you'll do:

• Manage day-to-day operations and hold a high level of accountability as a leader in your market, while constantly pushing to meet targets and creating operational efficiencies. 
• Oversee hiring, training, and leading of an entire team of drivers and operational staff (Leads, Trainers, Service Agents).
• Serve as a mentor to Operations Associates in your market, as you work together to roll out new initiatives and certify success of those programs. 
• Ensure your market successfully meets driver supply targets by managing the driver onboarding and support process appropriately.
• Collect on the ground feedback and raise opportunities and concerns to drive continuous improvement and innovations; work with strategy & operations team as an on-the-ground expert
• Oversee fleet management, including fleet positioning and staffing to accommodate events, seasonality and changes to demand patterns.
• Use analytics to evaluate inefficiencies, identify trends and use that data to drive changes. 
• As part of the city operations team, help rapidly grow and scale your market in a dynamic, start-up environment.

What you bring to the table:

• 4-8 years of experience; experience in operations, consulting, or start-up environment
• Previous experience managing a team and/or front-line workers
• A proven ability to handle ambiguity in the absence of defined systems and processes
• Analytical background: you can understand and leverage data to drive action and results
• Exceptional people skills with the ability to communicate effectively at all levels of the organization
• In-depth knowledge of the local Market
• Bachelor’s Degree required

What's in it for you:

• Base salary and bonus up to 15%
• Equity in a fast-growing startup
• Monthly Alto credit and founding member status!
• Health, dental, vision insurance and 401k with company match
• Unlimited PTO