Field Operations Coordinator at SpotHero

| Chicago, IL
Sorry, this job was removed at 1:31 p.m. (CST) on Tuesday, February 8, 2022
Find out who's hiring in Chicago, IL.
See all Operations jobs in Chicago, IL
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Who we are: 

SpotHero is one of Chicago’s hottest tech companies! We’re rapidly growing with the mission of bringing the parking industry into the future through technology.


If you want to make the world a better place, it turns out that parking spaces are a fantastic place to start. Why did you miss that critical appointment? Parking. Why were you stressed and sweating on that first date? Parking.


If there were a way to make people impervious to parking problems, that would solve more than just a question about where to leave one’s car. That would help people be fully present in their lives. That would make a difference! That’s what SpotHero does. SpotHero isn’t just in the parking space business, we’re also in the business of creating space for life.


So if you’re looking for a job where there’s space for you--the whole you--and where you get to use all your skills to build something new, exciting, fast-growing, and truly world-changing, then great, come to SpotHero!


What is a Field Operations Coordinator @ SpotHero? 

The Field Operations Coordinator on the Supply Operations team collaborates cross functionally to ensure SpotHero's Operator partners’ success on the platform. This role is out in the field with our parking Operators and will be engaged with most major markets. They will also monitor parking operational issues while maintaining established service levels. 


What you’ll do:

  • Visit parking lots and garages and ensure that facility data is accurate and up to date
  • Take photos of the facility including exterior and interior, related signage and parking equipment (if applicable) 
  • Meet with on-site staff to review SpotHero back-end systems, tools, (policies, customer experience metrics)  and answer any questions our parking partners may have 
  • Troubleshoot any operational issues and escalate chronic problems to ensure ongoing customer satisfaction

Who you are

  • You are Analytical - You examine information methodically and in detail to solve problems or complete tasks.
  • You are Action-Oriented - You maintain a sense of urgency to complete a task and seek information rather than waiting for it.
  • You are Inquisitive - You are innovative, resourceful, and naturally curious. You ask the right questions and are constantly looking for ways to improve upon things.
  • You are a Team Player- You are collaborative and a clear communicator when working alongside other departments internally and externally
  • You are Organized and Consistent - You have great follow through on tasks and superior attention to detail. You're diligent and don’t get overwhelmed easily.
  • You are Deadline Driven - You can multitask, prioritize, and execute like a pro.

What you bring

  • 0-2 years experience in communications, research, and/or data entry related positions. 
  • Ability to work independently, maintain a high level of accuracy, and manage work effectively
  • Creative eye with attention to detail

You may also have

  • Salesforce or other CRM software experience
  • Experience with Project Management tools such as Monday.com
  • Photo editing and design experience

Where will you be working? 

  • Role will be hosted in Chicago, IL
  • Traveling to almost every major market 
  • Remote / Field Operations / Office Environment

 

Taking a new route? Even if you don't check all of the boxes, please still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.

 

What we’re offering:

  • Career game changer – A truly unique experience to work for a leading e-commerce company with the opportunity to grow into any of several roles within the company
    • Such as: Associate Product Manager, QA Analyst, Technical Supply Specialist, Field Operations Specialist
  • Flexible PTO policy and supportive work/life balance – We value and support each individual team member.
  • Excellent benefits – We cover 95% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance, 401K + company match, and generous parental leave.
  • Annual parking stipend (duh- we help people park!)
  • The opportunity to collaborate with creative, innovative, and passionate people in a casual, yet highly productive, atmosphere.

Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, Best Company Culture + Best Company for Diversity by Comparably, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.

 

SpotHero is an equal opportunity employer.  We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.


PLEASE NOTE: This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • BrazeCRM
    • MailChimpEmail
    • MandrillEmail
    • Oracle ResponsysEmail
    • MarketoLead Gen

An Insider's view of SpotHero

What’s the vibe like in the office?

There's a lot of collaboration and positive energy throughout the entire day at SpotHero. There are a lot of funny people that work at SpotHero; it's hard to get through the day without a few genuine hearty laughs, which is a really fun way to take a break from being nose deep in a project.

Michelle

Account Executive

How does the company support your career growth?

There’s so much room to grow at SpotHero. From the very beginning, I was encouraged to think about my career goals and steps I could take towards achieving them. I recently made the transition to a new team, and everyone has been incredibly supportive as I learn a new skill set and look to further grow my career!

Maggie

Digital Marketing Specialist

What is your vision for the company?

I joined SpotHero to contribute to the future of mobility as I imagine walking down the street with my pre-school aged children one day and being able to point out aspects of the mobility ecosystem that I played a role in building. In this vein, I believe SpotHero will emerge as the platform that powers the last quarter mile of mobility.

Paolo

VP, Vertical Business Teams

What are SpotHero Perks + Benefits

SpotHero Benefits Overview

We offer our employees a way to find community through Employee Resource Groups. We currently have six different established groups and evaluate offerings on a semi-annual basis.

In the US we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave.

Flexible PTO policy and great work/life balance – We value and support each individual team member.

Annual parking stipend – we help people park!

Culture
Volunteer in local community
SpotHero participates in local volunteer activities such as installing art galleries in elementary schools with I Paint My Mind and building homes with the House That Tech Built.
Partners with Nonprofits
Through our monthly bake sales we partner with nonprofits such as C.A.R.E. Animal Rescue, Center on Halsted, and ALIVE rescue.
Friends outside of work
Eat lunch together
Intracompany committees
SpotHero has culture committees that promote wellness and diversity and inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We cover Short Term Disability at no cost to you.
Dental Benefits
Our competitive Dental plan is through Guardian. Our plan has a unique rollover benefit to encourage plan use. In addition to child orthodontia, we are proud to offer adult orthodontia coverage!
Vision Benefits
Our vision plan is through Guardian through VSP Choice Network. Our plan has a low co-pay for your annual exam and includes an annual stipend for lenses or frames.
Health Insurance Benefits
Our medical plans are through Blue Cross Blue Shield, and we offer a High Deductible Health Plan with no employee payroll contribution required. We also contribute to HSA accounts on your behalf.
Life Insurance
SpotHero covers Life & AD&D coverage, up to 100% of your salary, at no cost to you.
Pet Insurance
Wellness Programs
Team workouts
SpotHero sponsors an annual fitness challenge where employees can participate in hydration, sleep, and fitness challenges.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You’ll have the opportunity to take advantage of traditional and Roth savings options with financial advisers at Fidelity Investments who are ready to assist with your retirement planning.
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide three months of parental leave for all employees.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
We have a pet friendly office in New York.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Fantastic Eats - Take a break and enjoy some grub with the team, catered weekly from your favorite Chicago spots. For a midday pick me up, choose from our endless variety of snacks or our cold brew on tap. • Team Events - From WhirlyBall and ice skating to rooftop happy hours and spontaneous ice cream parties - we're always looking for new ways to have fun together! • Casual Work Environment - Be comfortable while you work. Take a nap if you need it or squeeze in a few yoga poses between meetings. • Employee Wellness Program. We encourage work/life balance through financial wellness talks, meditation sessions, and mind & body nutrition education. Plus, we encourage our team to get out and give back to our local community. • Professional Development. We support personal and professional development through mentorship programs, diversity & inclusion trainings, and learning how to work with one another based on our personality types.

More Jobs at SpotHero

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView SpotHero's full profileSee more SpotHero jobs