FedNow Knowledge Manager

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Company
Federal Reserve Bank of Boston
The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
A requirement of this position is that the employee must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank's vaccination policy; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
Position Contributions -
The Knowledge Manager will contribute to the FedNow service and support the operational teams by ensuring all teams are empowered by relevant, useful, complete, and up-to-date knowledge on the FedNow Service including how to support customers and respond to automated alerts. The Knowledge Manager will coordinate across disparate teams to ensure knowledge needs are defined, knowledge articles are drafted with quality, knowledge utilization is tracked for efficacy, and knowledge currency is maintained.
What will be expected of you: -

  • Laser focus on a world class, end-to-end customer experience
  • Work with the SMO Director to define the Knowledge Management function, and key measures for success
  • Establish effective working relationships with key personnel inside and outside of FedNow
  • Actively support and promote Continual Service Improvement (CSI) for FedNow
  • Participate in agile activities (Product Backlog Refinement, Sprint Review)


Expertise you would bring -

  • Bachelor's degree with 5+ years relevant work experience; or 10+ years relevant work experience
  • ITIL certification
  • Analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
  • Initiative and innovation toward improving customer experience leveraging the scientific method
  • Strong collaboration, influencing skills, and verbal and written communication skills
  • Ability to work in an office environment and/or remotely as applicable


It's added value if you have-

  • Experience working with payments systems (preferred)
  • Familiarity with ISO20022 messages
  • Direct experience in the deployment of ServiceNow, Salesforce, or similar tools within a large enterprise
  • Experience with agile software tools such as Octane, Jira, VersionOne, Trello, Confluence


The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Supervisory/Management
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • TerraformLibraries
    • RsocketLibraries
    • RDSLibraries
    • SpringFrameworks
    • NoSQLDatabases
    • aerospikeDatabases

What are Federal Reserve Bank of Boston Perks + Benefits

Federal Reserve Bank of Boston Benefits Overview

The Boston Fed has very comprehensive compensation and benefits offerings, allowing us to focus on work-life balance while supporting the Bank’s primary focus - Public Service That Makes a Difference®.

In addition to great healthcare, dental, prescription, and vision coverage, the Boston Fed offers a comprehensive Employee Assistance Program (EAP), health and dependent care flexible spending accounts. These benefits are available to employees, their qualified families, and domestic partners. The Boston Fed also has an onsite, state-of-the-art fitness facility, offers season flu shots, and wellness screenings.

Culture
Volunteer in local community
The Boston Fed participates in local volunteer activities and provides each employee with two paid volunteer days.
Partners with nonprofits
Through the work of our Employee Resource Groups (ERG's) and other departments within the Boston Fed, we partner with local Non Profits as a way to give back to the communities where we live and work.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
We believe a hybrid remote/in-office arrangement is part of the future of work at the Boston Fed, which will ultimately offer more flexibility.
Remote work program
Remote work options include: • Office-based • Hybrid/scheduled • Hybrid/ad hoc • Primarily remote
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
The Boston Fed offers employees the chance to participate in employee resource groups (ERGs) and affinity groups with a specific interest. ERGs and affinity groups are a valuable component of the Bank
Hiring practices that promote diversity
We believe in the strength that comes from diverse perspectives, ideas, and approaches to solving important business problems. Our organization embraces diverse employees, constituents, and community
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Federal Reserve Bank of Boston provides backup child care assistance, including tutoring, in-home childcare and virtual child care assistance.
Generous parental leave
Family medical leave
Adoption Assistance
The Bank provides up to $5,000 in reimbursement associated with the cost of adopting a child.
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
The Fed Society plans family oriented events a few times throughout the year.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
The Federal Reserve Bank of Boston encourages employees to give back with paid volunteer time up to 16 hours a year.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
The Federal Reserve Bank of Boston offers pre-tax commuter benefits for all employees through Wage Works, including a $90 subsidy toward your transit monthly passes.
Company-sponsored outings
Recreational clubs
Fitness stipend
The Bank offers a free on-site fitness center, including classes and open 24 hours a day.
Onsite gym
Professional Development Benefits
Job training & conferences
The Boston Fed offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At a time when many organizations no longer offer a traditional pension plan, the Federal Reserve’s Retirement Plan is recognized for the value it provides in helping secure employees’ financial future during their retirement years. Fed employees are automatically enrolled in our pension plan.

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