Federal - Client Service Manager -4176012 at Accenture (Washington DC)

| Washington DC
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Organization: Accenture Federal Services
Location: Elkridge, MD OR Reston, VA

We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can We'll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

You are:

The Client Service Manager will help our largest customers understand the new data models introduced by the new commerce experience, support how their data is migrated and what technical infrastructure changes are needed, and support how they will manage their internal operational reporting and financial management functions. You will be able to demonstrate how customers can consolidate their data across their Enterprise Agreements EA and into the new experience and how to account for the new Role Based Access Controls RBAC roles and models. Additionally, you will identify priority feature needs centered around the introduction of the new data model, RBAC, and Application Programming Interfaces APIs , and where needed, build short term stop gap solutions in partnership with key customers to support their migration efforts.

The work:

The Client Service Manager will:
  • Be the primary contact for escalations from Tier 1 to executive level
  • Triage escalation and ensure that they are worked or assigned to the proper individual for resolution
  • Be the subject matter expert SME on the new commerce experience APIs, RBAC, and data structure and how it differs from the EA SME on commerce systems across the target clouds and the customer experiences between clouds
  • Resolve escalations per Troubleshooting Guides TSGs and work with other Subject Matter Experts (SMEs) to update guides and process as they evolve
  • Partner with other technical resources on the team to drive asks into the Engineering teams through our technical program management team.
  • Prepare collateral that can be leveraged for customer facing discussions when none currently exists.
More Information on Accenture
Accenture operates in the Information Technology industry. The company is located in San Francisco, CA, Austin, TX, Irving, TX, Washington, DC and New York, NY. Accenture was founded in 1989. It has 456553 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 39 open jobs at Accenture, click here.
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