GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured.
Raleigh-Durham, NC

Facilities Services Coordinator at GRAIL

| Raleigh-Durham, NC
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GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit

As a Facilities Services Coordinator you will provide site-wide support for the Facilities Management team to deliver client objectives. Responsibilities will include, but limited to, the card access administration and work order administration, food and beverage programs as well as cleaning, disinfecting and office space management. Excellent interpersonal skills, communication and organization skills are crucial for this position. Technical writing skills a plus to assist in developing SOP and work instructions.

You Will:

  • Assist with processing Facility and Equipment service requests using work order system (CMMS).
  • Assist security officers - Protocol documentation and communication with security operation and client manager.
  • Manage and resolve Service Now tickets. (work requests)
  • Security desk operations - Arrange for regular maintenance of equipment and internal systems (e.g. security cameras, badging system). Develop access control groups and coordination with area owners.
  • Assist with internal and external audits related to access controls and physical security.
  • Onboarding and off-boarding employees and contractors. Ensure that accounts are established based on established start dates and disabled when resources separate.
  • Restock office and kitchen supplies. Ensure office orders placed by resources are fulfilled.
  • Assist in oversight and scheduling for cleaning and disinfecting the building.
  • Manage minor malfunctions for food and/or beverage equipment.
  • Keep track of regular and ad-hoc facility expenses.
  • Conduct market research and compare costs and benefits when evaluating new vendors.
  • Maintain an updated record of external vendors. (COI, W9)
  • Ensure compliance with health and safety regulations.
  • Manage site key distribution and tracking.
  • Manage the site food program.
  • Support the Facilities Management team to deliver client objectives.
  • Maintain an efficient filing system for general building, vendor and contractor access files.
  • Manage requests for information from customers and vendors.
  • Adhere to client standards and guidelines.
  • Strong team player with the ability to change direction quickly in a fast-paced environment.
  • Contact service companies for repair as needed.
  • Completes daily and weekly facility related tasks.
  • Completes special support projects as necessary.
  • Provide consistent and effective level of service to building occupants.
  • Escorts tradespersons and vendors for repair and/or installation of equipment.
  • Manage and assist in setup for company functions and/or events.
  • Maintain and manage the condition of conference rooms and training rooms throughout the facility.
  • Conducts daily inspections of conference rooms and training rooms; correct items as necessary.
  • Monitoring and administering building access.
  • Manage service contractors for minor office installations. 

Your Background Should Include:

  • 3-5 years work experience as a Facilities Coordinator or similar role
  • Strong knowledge of facilities management operations
  • Familiarity with office equipment and security systems
  • Hands on experience with facilities management software is a plus
  • Understanding of safety regulations in a FDA regulated environment.
  • Facility Management or Business Administration experience is preferred
  • Proven record of providing excellent customer service.
  • Must be able to establish credibility with vendors, facilities team and contractors immediately, understands business requirements and priorities.
  • Excellent interpersonal, communication and organizational skills.

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, GRAIL has made the decision to require all U.S. employees receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • AWSLibraries
    • S3Libraries
    • EC2Libraries
    • GitLibraries
    • KubernetesFrameworks
    • DockerFrameworks
    • ProtobufFrameworks
    • BazelFrameworks
    • PhabricatorFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • SalesforceCRM

What are GRAIL Perks + Benefits

GRAIL Benefits Overview

We’re committed to creating the best experience for everyone at GRAIL, ensuring that each member of our team has comprehensive benefits and resources to thrive at all stages of life, both at work and at home.

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of GRAIL

How does your team reward individual success?

People grow their skills both by learning how to rapidly build scalable software systems, but also by partnering with scientists and other domain experts to better understand, model, and envision the systems we will need. We enable and empower our engineers to lead this process and grow with our systems as they make the future of GRAIL a reality.

Tristan Matthews

Senior Director, Software Engineering

What projects are you most excited about?

GRAIL has a unique opportunity to scale our operations to add value with our early detection test. Our automation team works on the full spectrum of projects from low-level instrument investigations to overall architectures of processing facilities. I'm excited by projects that push the boundaries of lab automation, and that's what GRAIL is doing.

David Jenions

Principal Automation Engineer

What does career growth look like on your team?

Our mission, to detect cancer early, is truly seeking a needle in many haystacks. Our lab has a very complex and sophisticated assay to execute. We leverage cross-training and mentorship programs where new teammates learn the ropes from senior staff. My team sets people up for success by turning tasks into learning opportunities.

Maryam Hosseini

Director, Laboratory Operations

How do your team's ideas influence the company's direction?

The biological problem we're trying to solve is a complex machine learning problem with human lives at stake. From a software engineering point of view, taking massive data, organizing it, building tools to mine it, and deliver results in a scalable, secure, and clinically compliant manner are areas of innovation. This, for me, is my dream job!

Satnam Alag

SVP, Software Engineering

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