Executive Technical Support - Telecommute at Optum

| Minneapolis–Saint Paul, MN +25 more | Remote
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Primary Responsibilities:
• Work with the Executives and their Assistants to ensure all their IT needs are addressed in a timely manner with minimal delay• Proactively manage new deployments and technology to the Executives with little to no disruption• Provide full-service desktop support for Windows, MAC, and applications• Be willing to support inquiries sent to you via different channels including; helpdesk requests, phone inquiries, chat, email, etc.• Proactively replace and support equipment requests to ensure Executives have the resources and tools needed to complete their role• Develop relationships within IT, Facilities and BSLs in order to get the job done and solve problems that arise• Available to support IT Executive needs during business and after hours• Provide a high level of support through problem solving, listening, and having an exceeding level of customer service• Deploys strategies to maximize uptime and minimize downtime• Provide timely business communication to key stakeholders, using defined templates• Documents troubleshooting steps and service restoration details in tickets• Reviews process, performance, activities, roles and responsibilities with a focus on continuous process improvement• Provides guidance to the Incident Analyst/ Coordinators & Technical teams for ITIL Incident
Required Qualifications:
  • Undergraduate degree OR equivalent experience
  • 2+ years of experience in the technology field
  • 2+ years of experience supporting desktop hardware
  • 2+ years of experience supporting application installations and maintenance
  • 2+ years of experience with Corporate mobile set ups (MS Outlook, MS Teams, Blackberry Work, MS Authenticator,etc.)
  • 2+ years of customer service or Executive support experience
  • Self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
  • Able to work nights and weekends as needed on call
  • Able to work later shift that ends 6 or 7 PM CST
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 to $116,000. The salary range for Connecticut/Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Executive Technical Support, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Hartford, CT
Houston, TX
Jacksonville, FL
Las Vegas, NV
Los Angeles, CA
Louisville, KY
Madison, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
San Diego, CA
San Francisco, CA
Seattle, WA
Washington DC

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • JenkinsLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • LinuxFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement

What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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