Executive Director, Emerging Services at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
The Emerging Products team is passionate about growing and diversifying the ecosystem of Xfinity products and services. We explore, design, build, and deliver new product(s) and experiences to expand into untapped categories and market segments.

As the Executive Director, Emerging Services, you will help to establish a blueprint for future low latency applications (real-time video, gaming, AR/VR, etc.) that showcase the power of our network. You will advise the team's efforts to conceptualize, orchestrate, and deliver innovative ideas and services that excite, entertain, and connect our customers to everything they love.
We're seeking teammates with a passion for design thinking, a gift for identifying new areas of opportunity, and the storytelling skill to communicate big ideas in a clear, simple way.

Job Description

Core Responsibilities
  • Define and evangelize the overall vision to gain consensus and energize leaders across the company including corporate & engineering leadership, product experience owners, and business, marketing, and field leadership.
  • Articulate a clear vision that ignites passion using clear decision making, user insight and data analysis.
  • Synthesize insights across existing and emerging consumer behaviors, market research, competitive landscapes, technology trends, and internal business performance.
  • Evaluate and ensure the viability of new product ideas in the context of the organization's strengths and capabilities, production capability, quality, costs and marketplace demands.
  • Be accountable for all phases of the product lifecycle, from discovery and inception through product deployment and optimization as well as partnering with operations teams to help guide introduction into the marketplace.
  • Lead an impactful and collaborative team across product, design, engineering, and program to deliver against near-term goals you set to accomplish the strategic vision.
  • Ensure a data-driven approach to your products, defining critical metrics that gather customer and business value upfront and continually optimizing against those metrics.
  • Drive rapid product iteration in an agile environment alongside designers and technologists, breaking product work down into phases to ship new experiences, study them, and iterate
  • Champion relationships with key decision makers, balancing multiple view points with new opportunities and roadmap development.


Preferred Attributes & Qualifications

We are looking for teammates that have in-depth experience in developing and delivering new products, with a successful track record of end-to-end product development from concept creation to launch, and in close partnership with product designers, engineers, and business partners.
  • Strategist: A strategic problem solver and innovator who flourishes with ambiguity, able to develop compelling concepts and cases to drive growth and take them through to delivery.
  • Game-changer: Challenges the conventions of today to develop innovative, groundbreaking customer experiences.
  • Entrepreneurial: Ability to clearly articulate a vision and strategy, and to communicate it clearly and gain consensus from multiple levels in the organization.
  • Champion: Highly motivated and results oriented change agent with strong technology, business, product, and design foresight.
  • Manager: Ability to lead sophisticated projects while meeting goals and leading virtual teams to achieve efficient results.
  • Leader: "Lead by example" mentality that promotes collaboration, willingness and accountability with their team, peers, other departments and external partners.
  • Facilitator: Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments.
  • Collaborator: Excels in a culture of partnership, seeks ideas from all viewpoints without bias, and champions safe space to conceptualise, pitch, refine, and debate points of view with positivity and respect.
  • Navigator: Strong communication skills - an outstanding ability to establish relationships, influence and navigate within a sophisticated organization.
  • Diplomat: Presence and self-confidence to engage with vital team members and handle feedback and forward progress.
  • Communicator: Dynamic communication skills with the ability to connect with large and small audiences through powerful, relevant presentations, in person (or virtual) meetings, and via written correspondence.
  • Initiator: Understands the importance of finding outcome where everybody wins and engaging others in the cycle of developing new initiatives.
  • Student: Passionate about developing new skills and seeks opportunities to learn from authorities in new areas.
  • Giver: Accept opportunities to share "super powers" with others and mentor teammates in areas of expertise.


Experience. Validated ability in Product Management in a software engineering environment; a blend of design and/or engineering experience is also a plus. We would also love to hear your explanation as to why your outstanding experience would make the team more successful; if you don't quite fit the mold, apply anyway.

Employees at all levels are encouraged to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Be responsible for the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be hardworking learners, users and advocates of our groundbreaking technology, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new insights.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Get results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 340 open jobs at Comcast, click here.
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